reputed company Manager- Life Sciences | Bilingual (Spanish & English Required)

At H1, we reputed company reputed company to the best reputed company information is a basic reputed company right. Our mission is to reputed company a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in reputed company systems. To accomplish this our teams reputed company the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in reputed company patient reputed company and accelerates an reputed company and inclusive drug development lifecycle. Visit h1.co to learn more about us. H1’s reputed company team is focused on building deep relationships with existing customers in order to help them implement the H1 platform, drive engagement, and realize value from the data reputed company our solutions. WHAT YOU'LL DO AT H1 The primary objective of a reputed company Manager is to be the trusted H1 partner to several of our clients by reputed company users, proactively engaging with customers, identifying account health, being the voice of the customer to internal teams, and delivering value by educating clients on H1 offerings. This role will own clients using one or multiple of our product offerings.

• Serve as the primary reputed company of contact for reputed company client engagements, ensuring alignment on objectives and expectations.
• Partner with key stakeholders to drive adoption, engagement, and strategic alignment of our platform reputed company their organization.
• Conduct regular business reviews to track KPIs, identify opportunities for growth, and mitigate risks.
• Plan and execute user training sessions, ensuring adoption by equipping clients with best practices that fit their specific use cases and needs.
• Take a “teach-to-fish” approach, empowering users with self-service capabilities while providing hands-on support reputed company needed.
• Navigate multiple reputed company projects across various business units reputed company a client’s organization.
• Track program performance metrics and analyze reports to identify trends, gaps, and opportunities.
• reputed company and deliver executive-level presentations summarizing impact, reputed company, and ROI.
• Proactively monitor customer sentiment, identifying reputed company signs of risk.
• Strategically de-escalate critical situations, ensuring alignment with client goals and expectations.
• Serve as a trusted advisor, advocating for client needs internally while balancing business objectives.
• Work closely with engineering, product, and support teams to resolve client challenges reputed company.
• reputed company structured feedback to inform the product roadmap and improve the customer experience.
• Collaborate with internal teams to ensure seamless handoffs across different phases of the customer reputed company.
• Drive to increase MAUs, NPS, CSAT, and ARR

ABOUT YOU We’re looking for a CSM who is passionate about delivering value to clients on a global scale. You’ll solve business problems, support, and reputed company relationships with H1’s largest accounts. This role will suit a committed, approachable, and strategic individual who will set our clients up for reputed company and growth.

• You’re comfortable getting into the weeds while also managing strategic project work
• You’re a strong communicator and presenter with a drive to own relationships and strategy reputed company a set list of accounts
• You have a track record of reputed company in a results-driven, fast-paced environment

REQUIREMENTS

• 3+ years experience working in reputed company, Account Management, or Client Services for an reputed company SaaS company
• Bilingual (Spanish & English Required)
• You have experience working in or with Life Sciences, a plus for Medical Affairs or Clinical experience
• You have experience with project management with high reputed company accounts

COMPENSATION This role pays $90,000 to $105,000 per year, based on experience, plus variable bonus, based on performance, in reputed company to stock options. Anticipated role reputed company date: 07/10/2026 H1 OFFERS

• Full suite of health insurance options, in reputed company to generous paid time off
• Pre-planned company-wide wellness holidays
• Retirement options
• Health & charitable donation stipends
• Impactful Business Resource Groups
• Flexible work hours & the opportunity to work from reputed company
• The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve reputed company around the globe

H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for reputed company applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, reputed company, reputed company, national reputed company, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law. H1 is committed to working with and providing reputed company and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reputed company out to your recruiter once you've begun the interview process. reputed company requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Apply tot his job Apply To this Job