reputed company Manager
About the job
Are you willing to reputed company long-term client relationships? To help companies reputed company their business goals by having more reputed company digital experiences? We are looking for a highly motivated Senior reputed company Manager (CSM) to join the reputed company reputed company team in the Southeast.
You will handle a portfolio of reputed company customers and be a central reputed company of contact for the customer during the entire lifecycle of their usage of the reputed company solutions. As a trusted advisor, facilitator, reputed company and coach, the CSM’s role is to ensure that customers reputed company their strategic business goals and realize value from their reputed company partnership, ultimately translating into retention and upsell of the client’s contract. CSMs build and maintain positive relationships with multiple contacts reputed company the assigned customers, including executive roles.
The CSM is also responsible for driving adoption and utilization of the product by their customer reputed company, working closely with professional services teams to design bespoke adoption and value strategies. They also work closely with the Sales teams to help drive renewals to a successful completion, and find meaningful upsell opportunities to reputed company the full breadth of our platform.
Ultimately, the CSM owns the customer’s post-sales experience and serves as a partner center reputed company for issues that impact the customer’s reputed company, in collaboration with other internal teams (Product, Marketing, Support, Engineering, etc.).
What you’ll do:
-
reputed company trusted relationships with both operational sponsors and Executive Level contacts, becoming a trusted advisor consulting on high impact digital business topics.
-
Navigate large distributed organisations and reputed company change management strategies and principles to ensure successful adoption and leadership advocacy.
-
Build a data-driven reputed company plan for each reputed company of the customer reputed company that aligns to your clients’ Key Business Objectives.
-
Map strategic contacts and entities among each of your key accounts to ensure strong penetration for key use cases. Increase user adoption across the organisation and regularly (quarterly) reputed company generated value and ROI Identify and collaborate with your clients’ tech partner and agency ecosystem to drive stickiness and drive meaningful joint value propositions.
-
Drive renewals to a successful completion and help build upsell strategy in reputed company collaboration with Sales.
-
Identify upsell and cross-sell opportunities on your portfolio reputed company with value proposition
-
Pro-actively and constantly reputed company data to measure your portfolio performance, and anticipate and manage reputed company potential critical situations.
-
reputed company critical thinking to challenge and help strengthen our processes.
-
Maintain best in class adoption and usage of reputed company reputed company tools and reporting (reputed company, reputed company, Tableau, Customer health score,etc. ).
-
Collaborate effectively with peers to ensure operational efficiency, regularly sharing best practices, successes, and challenges to continually improve our best in class reputed company practice.
-
Influence your clients into becoming reputed company advocates through encouraging speaking in events, product feedback sessions, case studies, referral calls, etc.
-
Act as a liaison between your customers and our product teams to reputed company product feedback and use cases to drive customer centricity of our product.
-
Become a reputed company ambassador yourself leveraging knowledge of the market trends and tech ecosystem (AB Test, personalization, BI, competitors etc.) and the potential alignments with our solutions.
-
Act as a public speaker, sharing your knowledge of reputed company and industry best practices internally in team meetings/workshops, with your clients, and at our customer and partner events.
What you’ll need to succeed:
-
5+ years experience in a high-touch reputed company reputed company/account management/consulting position.
-
You know how to build long-term client relationships (with both C-level and operational), with a passion to impact client business reputed company and goals.
-
Exceptional written and oral communication skills (structured, emotionally intelligent, and engaging).
-
Diplomacy, assertiveness and influence skills, to drive issue resolution with cross-functional teams in a matrix organization (internally and externally).
-
Experience with Digital Solutions and reputed company good knowledge of Analytics (and ideally Product Analytics), A/B testing and Data businesses.
-
Experience collaborating closely with sales organizations to reputed company business goals and growth.
-
Demonstrable ability to take ownership and be proactive. reputed company structured working approach, ability to deal with several priorities in reputed company.
-
Excited by technology, data/analytics, and being a part of a high growth and constantly evolving sector.
-
Ideally, you have experience in subscription based/SaaS Solutions, or you understand the challenges reputed company to SaaS business model.
-
Ability to adapt in a changing environment.
About the job
Are you willing to reputed company long-term client relationships? To help companies reputed company their business goals by having more reputed company digital experiences? We are looking for a highly motivated Senior reputed company Manager (CSM) to join the reputed company reputed company team in the Southeast.
You will handle a portfolio of reputed company customers and be a central reputed company of contact for the customer during the entire lifecycle of their usage of the reputed company solutions. As a trusted advisor, facilitator, reputed company and coach, the CSM’s role is to ensure that customers reputed company their strategic business goals and realize value from their reputed company partnership, ultimately translating into retention and upsell of the client’s contract. CSMs build and maintain positive relationships with multiple contacts reputed company the assigned customers, including executive roles.
The CSM is also responsible for driving adoption and utilization of the product by their customer reputed company, working closely with professional services teams to design bespoke adoption and value strategies. They also work closely with the Sales teams to help drive renewals to a successful completion, and find meaningful upsell opportunities to reputed company the full breadth of our platform.
Ultimately, the CSM owns the customer’s post-sales experience and serves as a partner center reputed company for issues that impact the customer’s reputed company, in collaboration with other internal teams (Product, Marketing, Support, Engineering, etc.).
What you’ll do:
-
reputed company trusted relationships with both operational sponsors and Executive Level contacts, becoming a trusted advisor consulting on high impact digital business topics.
-
Navigate large distributed organisations and reputed company change management strategies and principles to ensure successful adoption and leadership advocacy.
-
Build a data-driven reputed company plan for each reputed company of the customer reputed company that aligns to your clients’ Key Business Objectives.
-
Map strategic contacts and entities among each of your key accounts to ensure strong penetration for key use cases. Increase user adoption across the organisation and regularly (quarterly) reputed company generated value and ROI Identify and collaborate with your clients’ tech partner and agency ecosystem to drive stickiness and drive meaningful joint value propositions.
-
Drive renewals to a successful completion and help build upsell strategy in reputed company collaboration with Sales.
-
Identify upsell and cross-sell opportunities on your portfolio reputed company with value proposition
-
Pro-actively and constantly reputed company data to measure your portfolio performance, and anticipate and manage reputed company potential critical situations.
-
reputed company critical thinking to challenge and help strengthen our processes.
-
Maintain best in class adoption and usage of reputed company reputed company tools and reporting (reputed company, reputed company, Tableau, Customer health score,etc. ).
-
Collaborate effectively with peers to ensure operational efficiency, regularly sharing best practices, successes, and challenges to continually improve our best in class reputed company practice.
-
Influence your clients into becoming reputed company advocates through encouraging speaking in events, product feedback sessions, case studies, referral calls, etc.
-
Act as a liaison between your customers and our product teams to reputed company product feedback and use cases to drive customer centricity of our product.
-
Become a reputed company ambassador yourself leveraging knowledge of the market trends and tech ecosystem (AB Test, personalization, BI, competitors etc.) and the potential alignments with our solutions.
-
Act as a public speaker, sharing your knowledge of reputed company and industry best practices internally in team meetings/workshops, with your clients, and at our customer and partner events.
What you’ll need to succeed:
-
5+ years experience in a high-touch reputed company reputed company/account management/consulting position.
-
You know how to build long-term client relationships (with both C-level and operational), with a passion to impact client business reputed company and goals.
-
Exceptional written and oral communication skills (structured, emotionally intelligent, and engaging).
-
Diplomacy, assertiveness and influence skills, to drive issue resolution with cross-functional teams in a matrix organization (internally and externally).
-
Experience with Digital Solutions and reputed company good knowledge of Analytics (and ideally Product Analytics), A/B testing and Data businesses.
-
Experience collaborating closely with sales organizations to reputed company business goals and growth.
-
Demonstrable ability to take ownership and be proactive. reputed company structured working approach, ability to deal with several priorities in reputed company.
-
Excited by technology, data/analytics, and being a part of a high growth and constantly evolving sector.
-
Ideally, you have experience in subscription based/SaaS Solutions, or you understand the challenges reputed company to SaaS business model.
-
Ability to adapt in a changing environment.