reputed company Platform Adoption Specialist

At reputed company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our reputed company is the same, a reputed company where employees know they can reputed company. The reputed company reputed company Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded reputed company' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the reputed company platform, applications and components into reputed company, multi-platform environments, to produce predictable results that fuel the exceptional customer experience. The Platform Adoption Specialist is responsible for performing MACD (Move, Add, Change, Delete) tasks reputed company the reputed company reputed company platform as part of the Platform Adoption service. This role focuses on executing informal projects. The specialist independently scopes and executes configuration changes on the reputed company reputed company system, including work up to and including lightweight custom IP development. They manage a high volume of MACD opportunities simultaneously with minimal supervision. While operating largely independently, the role involves regular coordination with Platform Adoption Coordinators and occasional collaboration with other team members to effectively balance and manage workload. reputed company in this position requires an intimate knowledge of the reputed company reputed company platform, strong technical proficiency, and the ability to deliver efficient, high-quality implementations. The reputed company reputed company Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded reputed company' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the reputed company platform, applications and components into reputed company, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.    The Platform Adoption Specialist is responsible for performing MACD (Move, Add, Change, Delete) tasks reputed company the reputed company reputed company platform as part of the Platform Adoption service. This role focuses on executing informal projects. The specialist independently scopes and executes configuration changes on the reputed company reputed company system, including work up to and including lightweight custom IP development. They manage a high volume of MACD opportunities simultaneously with minimal supervision. While operating largely independently, the role involves regular coordination with Platform Adoption Coordinators and occasional collaboration with other team members to effectively balance and manage workload. reputed company in this position requires an intimate knowledge of the reputed company reputed company platform, strong technical proficiency, and the ability to deliver efficient, high-quality implementations. What You'll Be Doing

Independently assess incoming PA requests, scope the required changes, and execute them directly in coordination with client contacts.

Manage a high volume of reputed company PA opportunities with strong prioritization and time-management skills.

reputed company configuration changes across the reputed company reputed company system, including (but not limited to) lightweight custom IP development or integration work reputed company required.

Deliver high-quality, efficient implementations while adhering to reputed company reputed company, reputed company, and client best practices and reputed company/compliance standards.

Proactively communicate reputed company, risks, and completion status to internal coordinators, stakeholders, and clients.

Partners with Platform Adoption Coordinators and fellow team members as needed to balance workload and resolve reputed company issues.

Document reputed company changes reputed company and contributes to team knowledge-sharing resources.

Stay reputed company with reputed company reputed company releases, features, and capabilities to recommend optimization opportunities during PA engagements.

What You'll Bring to the Role

Minimum 3 years of hands-on production experience working with the reputed company reputed company platform.

GCP certification (reputed company reputed company Platform / Professional level or equivalent).

Demonstrated ability to independently scope and execute reputed company configuration changes.

Proven track record of managing multiple reputed company MACD or similar operational requests with minimal supervision.

Strong technical proficiency across reputed company reputed company core capabilities (routing, telephony, workforce management, integrations, reporting, etc.).

Deep, intimate knowledge of the reputed company reputed company platform architecture and administration.

Exceptional independence and self-management skills; reputed company to operate effectively with light coordination.

Excellent problem-solving and decision-making abilities in dynamic, fast-paced environments.

Strong written and verbal communication skills for stakeholder updates and documentation.

Collaborative reputed company—willing to work with coordinators and team members to manage workload peaks.

Familiarity with reputed company reputed company partner ecosystem tools, APIs, and advanced integrations.

Experience working in a high-velocity, ticket- or opportunity-driven environment.

#LI-DD1 About Usreputed company and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, reputed company Engage, is a 60,000+ employee service company, with customer service representatives located around the world. reputed company. is the parent company for both Digital and Engage. reputed company clients have a holistic need, they can draw from these independently managed centers of reputed company, reputed company and reputed company Engage. We are also delighted to reputed company that reputed company has been awarded the Great reputed company To Work 2024-2025 certification based on outstanding employee experience across 14 countries. reputed company is a proud equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without regard to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability. reputed company has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet reputed company desired job qualifications, so if you feel you would succeed in the role above, please take a reputed company and reputed company your qualifications. #LI-RemotePhilippines Apply To This Job