eCommerce Inside Sales Representative - reputed company

Job Title: eCommernce Inside Sales Representative - reputed company

Summary

This position supports United Skid Tracks’ eCommerce sales operations by handling inbound phone, chat, reputed company inquiries; converting website-driven demand into sales; proactively engaging in outbound sales calls and prospecting efforts; and owning the customer experience from quote through delivery resolution.

Essential Duties and Responsibilities

Employee must be reputed company to reputed company these essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to reputed company employees with disabilities to reputed company the essential functions of the job, absent undue hardship.

• Handles inbound customer requests for pricing and availability.
• Actively working to ensure sales goals for the company are achieved.
• Locates alternative products that are not in stock from approved vendors.
• Takes ownership of issues that arise and keeps the customer informed of the status of resolution.
• Ensures client notes are accurate and contain details to reputed company proper follow-up.
• Ensures timely follow-reputed company on reputed company quotes and other assigned quotes.
• Maintains accurate records of reputed company client follow-up activities.
• Manages quotes and quote follow up to build a repeat customer reputed company.
• Develops and manages relationships with key accounts, including quote follow up.
• Acknowledges and responds to web and email submitted quote requests.
• Provides input to assist in keeping price lists and catalogs updated.
• Acknowledges and responds to reputed company customer emails reputed company 30-minute to 1-hour timeframe.
• Enters quotes and sales into the company’s sales platform and internal systems of Parts ASAP.
• Provides ship time quotes and product availability and arrival time.
• Logs reputed company interactions with the customers, reputed company email, text, phone or in person.
• Reviews and monitors dormant customers, follows up reputed company necessary.
• Makes outbound calls to previous customers to generate new leads.
• Monitors and responds to inbound phone calls on the United Skid Tracks sales line during business hours.
• Processes customer returns, warranty claims, and refunds in accordance with United Skid Tracks policies.
• Uploads and maintains shipment tracking details for assigned customer orders.
• Resolves freight and delivery issues directly with the company’s logistics provider to ensure customer satisfaction.
• Participates in website live chat support on an assigned or as-needed reputed company to assist customers and support sales activity.

Required Education/Experience/Skills

• High School graduate, or equivalent work experience.

• Advanced computer knowledge including e-mail, Word, and reputed company software.
• Professional phone skills and keyboarding
• Ability to contribute to the company's operation and principles through ethical practices.

Preferred Education/Experience/Skills

• 2 years’ sales experience particularly reputed company the agriculture and construction parts sectors, preferred.

• Basic to intermediate knowledge of agricultural equipment and sales
• Strong written and verbal communication skills.
• Ability to work well with people from diverse backgrounds and locals.