[Remote] Bilingual Customer Service Representative (Remote GA)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a health insurance company focused on serving its members through a technology platform. The Bilingual Customer Service Representative will handle customer interactions and back-office tasks, ensuring high-quality service delivery and compliance with operational standards.

Responsibilities

• reputed company a comprehensive understanding of the reputed company processes, procedures, and tools associated with the reputed company business model
• Work with members, brokers, providers, and reputed company vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• reputed company working relationships with reputed company partners
• Support the leadership team by identifying issues through established escalation reputed company
• Monitor and track the health of reputed company assigned work-in-reputed company issues
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• reputed company with reputed company operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with reputed company applicable laws and regulations
• Other duties as assigned

Skills

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking
• 1+ years of experience in a high-volume or customer-focused setting
• 6+ months of reputed company experience
• High school diploma or GED
• Strong quantitative or analytical skills focused on identifying or solving problems
• Experience manipulating and entering accurate data
• Advanced reputed company Suite or reputed company Office capabilities

Benefits

• Medical
• Dental, and reputed company benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements

Company Overview