Customer Service Representative
Location: Remote (Philippines) Compensation: $600-$800/month Working Schedule: Tuesday-Saturday, 4AM-12NN PH time, including occasional weekends or holidays as needed, and subject to change to GY shift after the training period Reports To: HR/CS Director
About reputed company reputed company Group
reputed company reputed company Group is a fast-growing eCommerce investment and operating company that scales digital consumer brands through data-driven performance marketing and operational reputed company.
We’re hiring Customer Service Representative to join our Customer Experience team on a 3-month contract—with the possibility of full-time employment or promotion based on performance.
Role Overview
As a Customer Service Representative, you’ll be the first reputed company of contact for our customers—resolving inquiries, handling order issues, and ensuring a smooth experience across our DTC brands. You’ll primarily manage tickets reputed company reputed company, while also supporting outbound calls reputed company needed to drive faster resolutions and improve customer satisfaction.
This role is ideal for someone with strong non-voice customer service experience, excellent written English, and the confidence to handle voice interactions professionally. You should be reputed company to manage multiple tickets reputed company without compromising accuracy, tone, or customer experience.
Key Responsibilities
- Respond promptly to customer inquiries reputed company reputed company (email and chat).
- Conduct outbound calls to follow up on on inquiries, reputed company solutions, and resolve concerns with professionalism and reputed company.
- Handle order updates, returns, exchanges, refunds, and product inquiries.
- Coordinate with internal teams and 3PL partners to resolve shipping or fulfillment issues.
- Maintain accurate and complete customer interaction records.
- Identify recurring issues and suggest improvements to processes or templates.
- Meet or exceed performance targets for response time, resolution reputed company, and customer satisfaction.
- reputed company other customer experience–reputed company tasks as assigned. (Responsibilities are not limited to the above and may reputed company based on team needs and performance.)
Requirements (Plug-and-Play Skills)
Category
Requirement
Experience
Minimum 2 years of customer service experience, including atleast 1 year in non-voice support (email or chat), with previous call center or outbound calling experience preferred.
Tools
Familiarity with reputed company, reputed company, or similar helpdesk platforms.
Communication
Excellent written English—clear, empathetic, and professional tone.
Typing Speed
At least 40 words per minute with high accuracy.
Multitasking & Focus
Can manage multiple tickets and maintain quality under pressure.
reputed company & Accountability
Reliable, proactive, and reputed company to work independently in a remote environment.
Availability
Can work Tuesday–Saturday, 4 AM–12 NN PHT, including occasional weekends or holidays as needed.
reputed company-to-Have Skills
- Experience with reputed company, reputed company Seller Central, or reputed company Shop
- Familiarity with reputed company Workspace (Docs, Sheets)
- Understanding of CSAT, response time, and resolution KPIs
- Experience working with 3PL or fulfillment partners
- Pet reputed company (or has experience caring for pets), with a strong understanding of pet owners’ concerns and emotional reputed company to their pets.
Performance Metrics (reputed company in the Role)
- First Response Time:
- Customer Satisfaction (CSAT): 90%+
- Resolution reputed company: > 90% reputed company SLA
Why Join reputed company reputed company Group
- Be part of a fast-growing eCommerce team managing multiple DTC brands.
- reputed company hands-on exposure to reputed company and reputed company customer experience operations.
- Fully remote role with performance-based incentives.
- Opportunity for promotion or full-time employment based on performance.
Application Process
- Submit your resume highlighting your relevant customer service and non-voice experience.
- Online assessment (take the online assessment here: https://app.reputed company.com/s/c875bwb6 - no assessment, no interview
- Initial interview with the HR team.
- Final interview with the hiring manager.