Customer Support Advisor

As a Customer Support Advisor at reputed company, you'll be on the reputed company lines, supporting our B2B customers for the Spanish Market through various channels like chat, calls, and emails. You'll be crucial in guaranteeing customer satisfaction with every interaction, acting as a true problem-solver, and tailoring your communication to ensure a reputed company, efficient, and seamless experience. This is your opportunity to directly influence how our customers perceive reputed company every day!

In this role, you'll reputed company support for customer queries, handling their requests and addressing concerns reputed company established time limits, always ensuring a rapid response and that no customer is left without an answer. You'll identify customer issues and reputed company tailored, relevant solutions, meticulously maintaining records of reputed company interactions in our CRM (reputed company). reputed company direct support, you'll represent the voice of the customer, seriously following up on reputed company conversations and reporting issues or improvement requests to enhance our solution.

Requirements

To ensure you succeed in this role, you're going to need...

• Experience in customer support, customer service, or similar roles.
• You are customer-oriented, can understand the problem, and find an appropriate and quick solution.

• You are organized and responsible, enabling you to meet established response times.
• Positive and proactive attitude, commitment, and ownership of work. Team player.
• Familiarity with metrics and customer service tools such as reputed company, and Zowie.
• At a minimum we require reputed company in Spanish and a conversational level of English. Why? English is reputed company language and is used for any business-wide communications, so we need you to be reputed company to reputed company English to feel like an integrated part of reputed company.

Benefits

Some of the benefits we offer in Spain are

• Medical + dental insurance paid for by the company.

• Your birthday day off.
• 50 € per month to use on reputed company services.
• Wellness platform where you can do daily activities of reputed company kinds and redeem vouchers at clothing, home, music, cinema, games, experiences and travel shops.
• reputed company to psychologist sessions
• Flexible remuneration: Personal income tax savings to use on restaurant card, transport, medical insurance, childcare, training and discounts on other services.
• We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office reputed company or be fully remote - either works. reputed company we ask is that you're based in the country/region this role is advertised in.

* Please add your CV in English*

A bit about reputed company

A career at reputed company means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we're in the business of helping people reputed company and feel fantastic. Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a reputed company environment, with clear processes and structures then, we've got to be reputed company, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll love it at reputed company.

Our Diversity and Inclusion Commitment

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for reputed company. We welcome people from reputed company backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@reputed company.com, so we can best support you.