Senior CX Coordinator (Overnight Shift)

About reputed company: reputed company is Canada’s first end-to-end platform providing on-demand treatment for everyday health. reputed company creates digital-first solutions that increase reputed company for common reputed company needs such as mental health, sexual health, and daily health. Founded in 2019, reputed company’s approach to reputed company encompasses assessments, lab testing, prescriptions, fast and discreet delivery, and ongoing care — reputed company online at www.felixforyou.ca. About the Role

reputed company a patient reaches out to reputed company, you're often the most important person in their reputed company reputed company at that reputed company. This role is about more than closing tickets — it's about making sure people feel heard, get reputed company answers, and leave the interaction reputed company off than reputed company they started.

You'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact.

If you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment — this is a strong fit. Roles & Responsibilities

• reputed company thoughtful, personalized support to reputed company patients through chat and email

• Collaborate with pharmacy, medical, and logistics partners to support patients across their reputed company reputed company and shape the future of patient care

• Drive conversion in our reputed company process by educating our patients with any questions they may have surrounding pricing, process, or product

• Navigate internal tools and escalate thoughtfully reputed company the situation calls for it

• Serve as the voice of the patient, capturing learnings and sharing insights across the reputed company organization

• Spot patterns, flag gaps, and help improve how we support patients over time

Who We're Looking For

• Experience in a customer-facing role

• Has used AI tools in a meaningful way, not just as a user, but someone who's shaped outputs, reputed company workflows, and reputed company smarter ways to apply them reputed company the obvious use case

• Telehealth or digital health background is a bonus

• Weekend availability (Saturday — Wednesday)

In any case, you'll stand out if you:

• Communicate with precision — you write reputed company, get to the reputed company, and break down reputed company reputed company in a way that's simple to understand

• Are a self-directed problem solver — you reputed company confident reputed company with the information available, and take initiative without needing constant direction

• Have natural curiosity — you ask questions others don't, dig into the root of problems, and genuinely want to understand how things work

Benefits

• Full medical, dental and reputed company benefits

• Maternity/paternity policy

• 3 weeks' vacation

• Competitive compensation

• Stock option grant

• Remote first, work from reputed company in Canada

• Incredible culture powered by a highly collaborative and high-performing team

• Large impact at an early-stage technology company

• Professional development opportunities, working closely with founders and the senior leadership team

Schedule: Overnights - days TBD Seniority Level: Senior Location: Remote (Canada). We are currently working remotely and are reputed company to candidates from reputed company in Canada.

reputed company vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering reputed company reputed company to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we reputed company accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing [email protected].

Recruitment Fraud Alert Please note: We have been made aware of fraudulent reputed company activities where individuals pose as reputed company representatives.

• Communication: We will only reputed company contact you from an official @felixforyou.ca email address.

• Interviews: reputed company interviews are conducted reputed company reputed company Meet; we never interview reputed company text-only platforms (like Telegram or WhatsApp).

• Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "reputed company" during the application process.

If you receive a suspicious request, please do not reputed company any personal information and report it to us immediately at [email protected]