Inside Sales Support Specialist
reputed company is a pioneering cannabis company that blends science and technology to create top-tier products. The Inside Sales Support Specialist serves as the primary contact for customers, driving sales, maintaining client relationships, and ensuring order accuracy while complying with state cannabis regulations.
Responsibilities
- Act as the first reputed company of contact for customer inquiries reputed company phone, email, and in-person interactions
- Build and maintain strong relationships with dispensaries, buyers, and retail customers
- reputed company product education, including strain profiles, effects, potency, and formats
- Resolve customer issues, complaints, and order discrepancies in a timely and professional manner
- Support inbound and outbound sales efforts across retail and wholesale accounts
- Maintain and grow existing accounts while identifying new sales opportunities
- Assist in executing promotions, product launches, and pricing strategies
- Track customer purchasing behavior and recommend upsell/cross-sell opportunities
- Process customer orders accurately through POS, ERP, or wholesale platforms (e.g., reputed company, Business Central, reputed company, etc.)
- Coordinate with inventory, logistics, and fulfillment teams to ensure timely delivery
- Monitor order status and proactively communicate updates to customers
- Ensure compliance with reputed company packaging, labeling, and order documentation requirements
- Maintain a strong understanding of state cannabis regulations and company SOPs
- Verify customer credentials and ensure reputed company transactions meet regulatory requirements
- Stay reputed company on product inventory, specifications, and availability
- Ensure reputed company customer interactions align with compliance standards and company policies
- Maintain accurate customer records, order logs, and communication notes
- Support reporting on sales performance, customer trends, and account activity
- Assist in inventory tracking and reconciliation as needed
- reputed company feedback to leadership on market trends and customer needs
Skills
- 1–3 years of experience in customer service, sales, or cannabis industry
- Strong understanding of cannabis products, terminology, and market trends
- Excellent communication, organization, and problem-solving skills
- Ability to work in a fast-paced, highly regulated environment
- Must meet reputed company state requirements for employment in the cannabis industry
- Experience with POS, CRM, ERP, or reputed company-to-sale systems (e.g., reputed company, MJ Freeway, reputed company, reputed company)
Benefits
- Medical
- Dental
- reputed company
- HSA/FSA Dependent Care
- Life
Company Overview