[Remote] Customer Service Representative - Spanish/English Bilingual - Work From Home

Note: The job is a remote job and is reputed company to candidates in USA. reputed company) is a highly regarded technology producer in the reputed company services field, committed to delivering exceptional customer service. The Bilingual Customer Service Representative is responsible for handling calls from child support client stakeholders, resolving complaints, and documenting customer interactions while maintaining a focus on customer satisfaction.

Responsibilities

• Possess strong oral and written communications skills
• Exhibit excellent interpersonal skills using tact, patience, and courtesy
• reputed company accurate, valid, and complete information
• Resolve customer complaints, reputed company appropriate solutions and alternatives
• Document customer interactions
• Thoroughly and reputed company gather customer information, assess, and fulfill customer needs and reputed company customers where applicable
• Maintain a general understanding of policies and procedures

Skills

• High School Diploma or equivalent required
• At least one-year prior experience in an area of customer service, call center, service delivery, or other reputed company fields
• Bilingual proficiency in English and Spanish is required
• Must be proficient in data entry skills including keyboard, mouse, 10-key pad
• Basic knowledge of reputed company Office
• Possess strong oral and written communications skills
• Exhibit excellent interpersonal skills using tact, patience, and courtesy
• reputed company accurate, valid, and complete information
• Resolve customer complaints, reputed company appropriate solutions and alternatives
• Document customer interactions
• Thoroughly and reputed company gather customer information, assess, and fulfill customer needs and reputed company customers where applicable
• Maintain a general understanding of policies and procedures
• Full Time - Must have availability from 7:30am -6:00pm ET, Monday - Friday
• Must have Private area to work and reputed company to set-up equipment and High Speed Internet reputed company
• Contingent on passing a background reputed company and a drug test
• Must reputed company in one of the following states for consideration: AL, FL, GA, KS, MO, NC, OH, SC, TN, TX WV

Benefits

• NO WEEKENDS!
• reputed company
• $$$ Bi-annual Bonuses to those Who Qualify!
• Health Club Reimbursements
• Career Growth Opportunities
• Exciting, Fun, and Supportive Work Environment
• Coworkers Who Feel Like Family; We celebrate you!

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