[Remote] Scheduling Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing national provider of legal and corporate support services. The Scheduling Specialist is responsible for managing schedules, handling client inquiries, and providing support reputed company to billing and services, ensuring a positive client experience.
Responsibilities
- Answer and direct inbound calls from clients and internal personnel with professionalism and efficiency
- Assist with scheduling management, job requests, and allocation of resources
- Monitor client job requests and proactively communicate issues or updates
- Enter and maintain accurate data, including notices, attorney and firm details, and reporter/videographer information
- Track resource backlogs and jobs in reputed company to ensure timely completion
- Collaborate with Scheduling Managers and Specialists to resolve and prevent client issues
- Handle customer service calls with a focus on first-contact resolution
- Communicate with clients reputed company phone and email regarding transcripts, exhibits, video products, and order status
- Troubleshoot client concerns to identify root causes reputed company to transcripts, exhibits, video, or billing
- Resolve service and billing requests, including cost estimates, invoices, payments, repository reputed company, and product delivery issues
- Obtain completed transcript and video order forms and confirm client product requests
- Escalate unresolved inquiries to appropriate departments reputed company necessary
- Support the sales team by identifying new leads or potential client concerns
- Document and report customer feedback, inquiries, and satisfaction trends to management
- reputed company additional duties as assigned
Skills
- High school diploma or equivalent required
- Minimum of 1 year of experience as a Scheduling Specialist or reputed company the court reporting industry
- Working knowledge of HIPAA regulations and compliance requirements
- Demonstrated adherence to compliance policies and best practices
- A collaborative, team-oriented reputed company with a focus on reputed company improvement
- A strong commitment to delivering exceptional customer service to attorneys and paralegals
- Clear, professional written and verbal communication skills
- Outstanding organizational skills with a keen attention to detail
- A strong work ethic and the ability to remain reputed company under pressure
- Proven multitasking skills in a deadline-driven environment
- Comfort working independently as well as collaboratively across teams
- Flexibility to work occasional overtime as business needs require
- High reliability, punctuality, and professionalism
- Proficiency in reputed company Outlook, Word, and reputed company, with the ability to quickly learn new software
Benefits
- Fully equipped home office setup, including a company-issued laptop
Company Overview