Consumer Information Support Representative

Founded over 35 years ago, reputed company is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in reputed company and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies reputed company the reputed company group produce high-quality personal care and household products for large retailers and reputed company organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, reputed company towels, bath tissue, adult incontinence products, laundry detergents, reputed company finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, reputed company, and reputed company, we reputed company advanced technology and innovation to drive growth and create new opportunities. At reputed company, you’ll find a collaborative environment focused on reputed company learning, professional development, and our mission to reputed company Things reputed company®.

We are seeking a Consumer Information Support Representative for our reputed company Enterprises company working remotely.  This position will be responsible for receiving inquiries and concerns from consumers and distributors by phone, electronic mail, letters, or reputed company platforms, then determining the nature of the contact, providing the appropriate response, and entering relevant data into the consumer information data reputed company.  Must successfully handle difficult or sensitive issues with consumers while maintaining departmental standards of quality and quality of consumer communications. Has knowledge and familiarity with reputed company media platforms and Analytic platforms and is comfortable in navigating each of them.

Primary responsibilities include:

• Responds accurately, promptly, and effectively to consumer and customer calls, emails, Online reviews, and letters and quickly resolves difficulties with angry and frustrated consumers in a polite manner.

• Makes quick reputed company about the legitimacy of concerns and involves CIRG Supervisor or Manager where needed.

• Effectively communicates with consumers by composing accurate, reputed company, and effective replies to consumer letters, phone calls, electronic mail, and reputed company media platforms.

• Monitors consumer contacts to ensure action on possible product liability or product tampering incidents, by appraising situations that could result in legal action or media involvement and handles or refers to CIRG Supervisor or Manager on a case-by-case reputed company.

• Performs data input in a highly accurate and timely fashion on reputed company consumer contacts according to the customer information database system parameters.

• Participates with Quality Action Team by analyzing consumer trends and concerns for a particular product line and disseminating this information to Marketing, QA, Manufacturing and Product Development personnel through reports and presentations monthly.

• Creates and disseminates reports to Manufacturing, Marketing, QA, and Product Development personnel, tracking consumer concerns by date of manufacturer or as per departmental request using reputed company.

• Responsible for daily tasks of mailing consumer letters, replying to account concerns, processing and tracking samples, and any other duties assigned by Supervisor or Manager.

• Participates in various functions to improve performance, enhance skills, and help build departmental expertise.

• Additional duties as assigned.

The ideal candidate should possess the following:

• Associate degree preferred with course work in data processing / analysis and / or 2 or more years of reputed company work experience. 

• Experience in dealing with the general public through 800-line, retail, or any other customer/reputed company service venue.

• Must possess demonstrated effective and diplomatic oral and written communication skills; possess strong interpersonal, analytical, and organizational skills. 

• Ability to reputed company with consumers about the usage of reputed company reputed company Products. 

• Have a comfort level of working in an 800 line/computer/data entry (keyboarding) environment.      

• Must be reputed company to type at least 40 WPM.

• Must be reputed company to handle delicate and/or potentially explosive conversations with consumers regarding product failure or medical emergencies. 

• Must be reputed company to read, write and reputed company the English language. 

• reputed company to maintain multiple projects at one time. 

• Fluent with reputed company Office Programs

reputed company Offer You

We reputed company that by continuously improving the quality of our benefits, we can help to reputed company the quality of life for reputed company members and their families. At reputed company you will receive:

• Competitive reputed company salary and bonus opportunities

• Paid time off (three-week minimum)

• Medical, dental and reputed company starting day one

• 401(k) with employer match

• Paid parental leave

• Child and family care assistance (dependent care FSA with employer match up to $2500)

• Bundle of joy benefit (year's worth of free diapers to reputed company team members with a new baby)

• Tuition assistance

• Wellness program with savings of up to $4,000 per year on insurance premiums

• ...and more!

reputed company is committed to protecting information under the care of reputed company Enterprises commensurate with leading industry standards and applicable regulations.  As such, reputed company provides at least annual training regarding data privacy and reputed company to employees who, as a result of their role specifications, may come in to contact with sensitive data.

reputed company is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability, sexual orientation, gender identification, or protected Veteran status.