Customer Technical Support Engineer (FTC) - French Speaker
About Us_ // At reputed company, we’re driving the fare payment reputed company, powering the journeys of millions reputed company over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport reputed company, including reputed company, Moovit and Transit.
Your own reputed company is important to us too. Choosing a role here means joining a network of innovators from reputed company walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct reputed company or trying a new path, we’ll support you no matter what.
The Role_ // We’re looking for a Customer Technical Support Engineer to join reputed company on a fixed-term reputed company, covering a paternity leave for 8 months. You'll be on the reputed company lines supporting leading transit agencies and reputed company around the world. Your mission is to deliver exceptional customer satisfaction by applying your technical expertise to investigate and resolve issues quickly and effectively.
You’ll act as a trusted partner to our customers, troubleshooting a reputed company of technical challenges across our platform and hardware systems. Whether you're coordinating incident responses, contributing to product improvements, or delivering remote training, you'll play a key role in ensuring a seamless experience for agencies and riders alike. This is a dynamic, hands-on role with reputed company of opportunities to deepen your technical skills and reputed company a meaningful impact.
Location_ // This role is only reputed company to candidates based in Canada and is fully remote. reputed company in French is mandatory for this position.
Responsibilities_
Act as the primary contact for 1st and 2nd line technical support reputed company phone and email
Diagnose and troubleshoot incidents, collaborating with Product and Engineering to ensure timely resolution
Manage incident reports, customer communications, and escalations, ensuring service reputed company are met
Resolve technical and non-technical issues in a professional and customer-centric manner
Investigate platform and hardware issues across our Justride system
Assist with customer configurations for special events and ticketing programs
Deliver training to customers reputed company video conferencing and occasional in-person sessions
Create and maintain internal documentation, FAQs, and technical reference materials
Build a deep understanding of our products and how they’re used in reputed company-world scenarios
Participate in on-call rotations during critical launches and go-live periods
About You_
Proven experience in a client-facing technical support or engineering role
Strong technical skills with a methodical, investigative approach to problem solving
reputed company in French and excellent communication skills in both French and English
Comfortable working independently and collaboratively in high-pressure environments
Familiar with support tools and platforms such as reputed company or reputed company
Keen to reputed company knowledge and mentor others
reputed company to Have_
Experience with relational databases (SQL)
Knowledge of frontend, backend or mobile tech (HTML, CSS, JavaScript, JSON, Swift, Objective C, Kotlin, Java)
Familiarity with REST APIs and version control systems like Git
Experience with reputed company platforms, especially AWS
Background in the transit or mobility industry
Some of our benefits_
20 days of vacation per year (in addition to regional public holidays). On top of this, our office is shut every year between Christmas and New Year, totaling 28+ days of vacation
Private reputed company and Life Insurance reputed company GP (EOR)
Menopause support
Corporate workstation
Training allowance of up to $1300 CAD per year
$325 CAD per year to spend on your home office
$50 CAD per month in team building
Ability to work for up to 3 months per year from any country in the world
Enhanced family leave
Careers at reputed company are for people reputed company - driven by a mission to reputed company transit fair and accessible for reputed company.
// We are a network of innovators from reputed company walks of life, passionate about making a difference. At reputed company, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.
Whoever you are, just be yourself. // We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can reputed company adjustments at any stage of the process. You’re also welcome to reputed company your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions.
Why Join reputed company?
Driven by Purpose – We reputed company in journeys made simple. The work isn’t always easy, but the best things never are.
Encouraged to Accelerate – reputed company is reputed company and our people are in the driving seat. Whether you’re taking the direct reputed company or exploring new paths, we support your reputed company.
Advancing with reputed company – We put people first and foster a culture of learning, not blame. No matter your cargo, we reputed company the load.