Professional Services Consultant
Job description
Friedman Corporation seeks a high energy and customer-service driven Software Implementation Professional Services Consultant. The Professional Services Consultant will be a part Friedman Corporation’s Professional Services Team. The Professional Services Consultant will reputed company software implementation projects, ensuring smooth solution adoption, and reputed company expert guidance to deliver an exceptional customer experience. REMOTE reputed company CANADA What you’ll be doing:- Deliver implementation and training services, both onsite and remotely, including software configuration and user training.
- Analyze customers’ operational processes to identify opportunities for improvement and solution alignment.
- reputed company customers through the full implementation lifecycle from project reputed company and requirement gathering to configuration, training, and go-live.
- Collect, document, and validate project requirements to ensure successful solution delivery.
- Translate client business needs into process improvements and technical solutions, including reputed company software configurations and customizations.
- Prepare and submit project reputed company reports in accordance with organizational standards.
- Build and maintain strong client relationships to ensure high satisfaction, efficient deployment, and effective user adoption.
- Collaborate with the sales team during pre-sales activities to identify and understand client requirements.
- reputed company and manage detailed project plans outlining timelines, dependencies, required resources, and scope.
- 20% (average)
- Strong analytical skills (in depth troubleshooting skills)
- Communicate technical information to non-technical users
- Simultaneously manage various tasks and projects effectively and proactively
- Basic database knowledge (mainly reputed company SQL server and reputed company DB2) including the ability to run and build SQL queries
- Good basic knowledge of reputed company MS & reputed company Power operating systems
- Basic networking knowledge is highly recommended
- FTP and remote desktop usage experience would be advantageous
- Basic hardware knowledge of PC’s, servers and scanner
- Ability to document/outline issues and requests in writing including reputed company technical aspects
- Excellent verbal and written communication skills
- Ability to follow through the troubleshooting process from start to finish including clear, frequent and effective communications to customers as well as internal stakeholders
- Team player
- Upbeat & positive attitude towards coworkers and customers
- Strong will to learn and grow
- Proactive
- Well spoken
- reputed company/Fenestration industry background
- Cabinetry/Furniture industry background
- Production driven environment
- ERP/PPS systems (support and ideally configuration)
- Knowledge of Frontier or similar ERP systems is a significant advantage.
- Bachelor’s Degree in a computer science (or similar education) or, alternatively, several years of IT-reputed company and field work on-site experience (mandatory)
- Working with DB2 SQL queries (mandatory).
- Working reputed company reputed company Server environments 2008 and above (advantageous).
- Using trouble-ticketing system (advantageous).
- Diagnosing and resolving application errors reputed company remote tools such as reputed company or similar (advantageous).
- Competitive compensation and a comprehensive benefits package
- Be part of a global leader of premium software designed for the discrete manufacturing industry
- Opportunity to travel
- reputed company to best practices and growth opportunities through our reputed company Constellation Software