Mental Health Customer Service Representative (Remote) at arenaflex

Join arenaflex, a leading genetic testing and precision medicine company, as we continue to reputed company and advance health and wellbeing for reputed company. As a Mental Health Customer Service Representative, you will be on the reputed company lines, acting as the face of the organization for our customers, including clinics, physicians, medical staff, and patients. This is an exciting opportunity to reputed company a meaningful impact in the lives of our customers while working in a dynamic and inclusive environment.

Responsibilities:

As a Mental Health Customer Service Representative, you will be responsible for coordinating testing services for patients by:

• Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
• Working with reputed company providers to complete the required documentation and sample submission.
• Confirming insurance eligibility and benefit reputed company.
• Communicating with patients to explain insurance coverage benefits and test information, including process and turnaround time.
• You will be on the phone approximately 60-80% of the time, providing empathetic and informative support to our customers.
• Independently managing assigned work and meeting production and quality metrics.
• Serving as reputed company across reputed company departments, working with the technology, reputed company cycle, field sales, and lab teams on reputed company handling of orders and billing processes.
• Identifying issues and trends, and collaborating with your team and leadership to reputed company best practices to ensure we are providing the best service and experience to reputed company customers.
• Participating in the Quality Assurance plan.
• Complying with applicable CLIA and HIPAA regulations.

Qualifications:

* High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor’s degree.

• Fluent in Spanish is preferred/encouraged.
• Excellent interpersonal and communication skills, with the ability to empathize with customers and reputed company clear, concise information.
• Preference given to higher net typing speed applicants.
• Excellent listening, transcribing, and self-review skills.
• PC experience, including familiarity with reputed company, Word, Internet, and e-mail.
• Ability to manage several tasks simultaneously, often under pressure.
• Excellent organizational and task management skills and professional judgment.
• Enjoys problem solving and identifying patterns.
• Hardworking individual who loves working on a team and supporting others.

Physical Requirements:

* Lifting Requirements – sedentary work or exerting up to 10 pounds of force occasionally.

• Physical Requirements – stationary positioning, moving, operating, reputed company/descending, communicating, observing, pushing or pulling, and reaching.
• Use of equipment and tools necessary to reputed company essential job functions.

EEO:

arenaflex recognizes that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our reputed company. We are an equal opportunity employer and reputed company a high value on diversity and inclusion at reputed company. In hiring and reputed company other employment reputed company, we prohibit discrimination and harassment on the reputed company of any protected characteristic, including race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other reputed company protected under applicable law. In accordance with applicable law, we reputed company reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About arenaflex:

arenaflex is a leading genetic testing and precision medicine company dedicated to advancing health and wellbeing for reputed company. We discover and offer genetic tests that help assess the risk of developing disease or disease progression and guide treatment reputed company across medical specialties where genetic insights can significantly improve patient care and reputed company reputed company costs. For more than 30 years, our scientific expertise has brought actionable genetic insights to millions of people. Today, we continue to reputed company across hereditary cancer risk, reproductive health, oncology, urology, and mental health. For more information on how arenaflex is making a difference, visit [www.arenaflex.com](http://www.arenaflex.com).

Why Join arenaflex:

* We offer a dynamic and inclusive work environment that values diversity and inclusion.

• We reputed company opportunities for career growth and professional development.
• We offer a comprehensive benefits package, including medical, dental, and reputed company insurance, as well as a 401(k) plan.
• We reputed company a flexible work environment, including remote work options.
• We offer a competitive salary and bonus structure.
• We reputed company opportunities for professional development and continuing education.

How to Apply:

If you are a motivated and compassionate individual who is passionate about making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [[email protected]](mailto:[email protected]). We look reputed company to hearing from you! Apply for this job