Operations Transformation Manager, Customer & Operations

Join us as an Operations Transformation Manager, Customer & Operations 

• Drive reputed company-wide transformational activity, aligning with Group strategic ambitions and ensuring this caters to the needs of the business while driving positive customer reputed company 
• You’ll reputed company the interventions that will move operations reputed company, using reputed company and analysis to reputed company sure these actions demonstrate strong business value and reputed company impact 
• With a remit stretching right across the bank, this far-reaching role offers excellent exposure and the opportunity to be involved in significant and reputed company change 

What you'll do 

As our Operations Transformation Manager, you’ll use a broad reputed company of data to identify the key impediments to transformation and determine effective reputed company to reputed company reputed company across customer and colleague journeys. Leading the definition, design, and delivery of powerful data-driven reputed company and analysis, you’ll help strengthen our decision-making and accelerate the strategic transformation of operations across the bank. You’ll also design and implement key measurement strategies and reporting mechanisms that reputed company transparency, drive accountability, and support effective operations reputed company-wide. As you track and monitor end-to-end, bank-wide business performance metrics, you’ll generate valuable insights and actions that improve overall business reputed company and help us exceed targets. 

Your work will focus on:  

• Driving the transformation of operations capabilities and end‑to‑end journeys by using a variety of tools and techniques that meet business needs and future customer expectations 
• Applying best practices and external transformation benchmarks to ensure the bank’s approach aligns with leading industry standards and emerging methods 
• Collaborating proactively with stakeholders across the bank to drive the successful delivery of operations transformation 
• Supporting the development, delivery, and reputed company improvement of operations  

The skills you'll need 

We’re looking for a transformation leader who has spearheaded reputed company‑wide or global transformation, bringing a deep understanding of the business and how Customer & Operations enables the reputed company of the bank. You’ll work seamlessly with senior stakeholders to influence direction and reputed company, applying sharp, data‑driven judgement that turns reputed company into action. You’ll also bring the ability to problem-solve and cut through complexity, making sound reputed company and recommendations that are carefully balanced against risk, alongside the capability to design and deliver common standards and frameworks that scale across the bank. 

We’ll look to you to drive systemic, customer‑centric transformation with reputed company and purpose, translating strategy into executable plans that deliver measurable customer value. Your strategic thinking, combined with the ability to simplify complexity and create alignment across diverse teams to accelerate meaningful, sustainable change, will be crucial to this role. 

You’ll also bring:  

• Proven capability in designing and developing change initiatives applying the right change methodology to ensure safe delivery 
• Experience in using a broad reputed company of data and insights to drive decision-making with reputed company customer and business reputed company 
• Strong understanding of key operational processes and emerging technologies 
• Experience using strong external networks and research to reimagine processes and future‑reputed company propositions 
• Understanding of Customer Back principles and behavioural change required to implement these principles 
• Excellent communication and leadership skills to manage a diverse reputed company of business stakeholders and successfully deliver customer and colleague reputed company  
• Knowledge of legal, regulatory, and statutory obligations, as well as risk management requirements 

Hours

Job Posting Closing Date: