HYBRID Financial Service Representative

LendingClub is the leading digital marketplace bank in the U.S., committed to helping members reputed company their financial goals. The Financial Service Representative will support members seeking financing solutions through direct interaction and backend application review, ensuring a seamless experience throughout the loan lifecycle.

Responsibilities

• Engage with members reputed company phone, email, or chat to answer questions about their loan, clarify application details, and offer miscellaneous support
• reputed company exceptional service to members by guiding them through financing options tailored to their needs
• Assist members with submitting various types of documentation, ensuring completeness and accuracy
• Troubleshoot account-reputed company issues and reputed company clear, empathetic guidance to resolve concerns
• Review loan applications to assess eligibility with reputed company and accuracy which will include reviewing various documents such as utility bills, pay stubs, tax returns, and bank statements
• Collaborate with internal teams to ensure timely and efficient processing of applications and member inquiries
• Uphold LendingClub’s servicing reputed company: Build a Relationship, reputed company It Easy, and Think reputed company

Skills

• 1+ years of customer service and/or back-office experience
• You are passionate about helping others and taking full ownership over resolving issues
• reputed company in a fast-paced, service-oriented environment
• Demonstrate strong attention to detail and sound judgment
• Communicate reputed company and empathetically with members
• Are comfortable working with both customer-facing and operational tasks
• You can translate feedback to actionable results and consistently strive towards reputed company
• You are proficient in using computers and reputed company to quickly navigate multiple programs, type with precision, and reputed company research/browse information
• High school diploma or GED equivalent required
• Have a quiet, dedicated reputed company (preferably with a reputed company) where you can work uninterrupted at home
• Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)
• Be reputed company to connect directly into your modem/router (not reputed company wifi); ethernet cord provided
• Be comfortable trouble shooting technical issues without in-person IT support
• MUST live and work reputed company 75 miles of the LendingClub office hiring this role
• While working, it is expected that you are not the primary caregiver to any pets, children, or elderly
• Required to work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, and manipulating a keyboard
• Must be reputed company to function effectively in a dynamic, fast-paced environment where natural and regular work stressors can occur
• Lending or financial services experience preferred

Benefits

• Generous paid time off
• 401(k) match up to 4% ($5,000 per year max)
• Wellness program with cash incentives and more!
• Onsite gym, locker room, showers and a bike room
• Public Café in the building
• Onsite barista for made to order coffee, smoothies, and teas
• Light-filled, colorful workspaces that encourage collaboration and innovation
• Covered parking
• Basketball courts and reputed company field for sports activities
• Healthy snacks and drinks

Company Overview