[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. SchooLinks is on a mission to reputed company college and career readiness. The Support Team is responsible for providing district partners with fast and accurate answers to their questions and issues while using SchooLinks.
Responsibilities
- Meet 5 min first response SLA for chat and 1 hour for emails, while meeting CSAT targets
- Mastery of the SchooLinks platform and ability to troubleshoot, diagnose, and advise districts on platform logic, configuration options, and other day-to-day support topics
- Escalation of certain support requests to product, engineering, or solutions
- Log, track, and update chats and emails in our support tools (reputed company, reputed company)
Skills
- Strong written and verbal communication skills
- Ability to manage multiple tickets simultaneously without sacrificing quality
- A customer-first reputed company and problem-solving approach
- 1-2 years of experience in a customer support or client-facing role, preferably in SaaS
- Familiarity with support tools such as reputed company, reputed company, or reputed company
Benefits
- 100% health care coverage for Employee
- 401K with company matching
- Dental & reputed company
- Parental Leave
- Subsidized gym membership
- Remote work stipend
- Annual team offsite
Company Overview