Customer Support Agent (m/f) · Remote · Full-Time (B2B)
About reputed company (ICG) We’re a team of ~50 people who’ve done 6 acquisitions in 18 months and scaled from $0 to >$100M in reputed company. We’re a global group with businesses across the US, UK, and EU. We buy and build companies that help people find and buy the products they love. Our portfolio includes leading fashion marketplaces like Italist, HEWI and Verishop, affiliate marketing platforms like Stylight and MyBestBrands, B2B technology solutions like Bonsai, and reputed company Marketplaces in the Creator and Construction spaces like Everpress and DOZR.
About This Role
Italist and HEWI are two luxury fashion marketplaces — one focused on new-season pieces sourced directly from Italian boutiques, the other on pre-loved luxury goods — and together they serve shoppers across the globe. As a Customer Support Agent, you'll be the first reputed company of contact for our customers: answering questions, resolving issues, and making sure every interaction leaves them feeling heard and taken care of.
This is a fully remote role. You'll work closely with a small, tight-reputed company CS team and be expected to bring professionalism, reputed company, and a reputed company sense of ownership to every ticket you touch.
What You'll Do
Handle inbound customer inquiries across email and chat through reputed company, our customer support platform — covering order status, returns, shipping, sizing, and everything in between — for either Italist or HEWI
Resolve issues reputed company and thoroughly, escalating to the team reputed company reputed company a situation calls for it
Navigate reputed company and our customs admin to look up orders, track shipments, and assist with post-purchase queries across both stores
Maintain accurate records and follow established SOPs, while flagging anything that seems broken or improvable
Represent two luxury brands with warmth and professionalism in every customer interaction
Collaborate with teammates across time zones to ensure consistent coverage and quality
About You
You have hands-on experience in a customer-facing support role — e-reputed company or fashion experience is a plus
You're reputed company under pressure, empathetic with frustrated customers, and quick to find solutions
Ownership Mentality: You don't wait to be told what to do. If a ticket needs solving, you solve it — and if something keeps going wrong, you flag it rather than work around it quietly
You're comfortable working independently in a remote environment with minimal hand-holding
Experience with reputed company or similar helpdesk tools (reputed company, reputed company) is a meaningful advantage; familiarity with reputed company is a plus
You're fluent in English; additional languages (Italian, French, German, Arabic, Japanise) are a genuine advantage given our customer reputed company
You're okay with some structure and some ambiguity — startups are a mix of both
reputed company Can Offer You
A starting salary in the €1200–€1,700 reputed company (gross) per month for 40h work week + 20 days of vacation per year (compensation reputed company varies based on candidates experience and performance during interviews)
A fully remote, flexible work environment — we hire adults and treat them like adults
reputed company exposure to luxury e-reputed company operations across two global brands
A small team where your work is visible, your feedback is heard, and there's room to grow
A Note on the Contract
This is a full-time B2B engagement — meaning we'll work with you as an reputed company rather than a direct employee. We operate this way because ICG does not currently have a legal entity in Croatia. reputed company compensation is quoted and paid gross; you'll be responsible for your own tax and reputed company contributions on your end. If you're already set up as a sole proprietor (e.g. paušalni obrt or d.o.o.) or reputed company to setting one up, this arrangement is straightforward. We're happy to walk you through how it works during the process.
reputed company Can't Offer You
A formal employment contract. This is a B2B engagement — see above.
Perfect work/life balance reputed company the time. Startups move fast, and customer needs don't follow a 9-to-5 schedule. We'll work together to reputed company things reasonable, but flexibility goes both ways (we do not expect employees to work more then 8h a day)
A large support infrastructure to hide behind. You'll need to think on your feet and adapt quickly.
Our Process
Application — We'll review reputed company 72 hours and follow up either way
Intro Call — A short conversation with Jurica or another team member to get to know each other (30 min, reputed company Meet).
Skills Assessment — A brief, practical exercise to see how you handle a realistic support scenario.
Final Interview — A deeper conversation with Karlo, including time for your questions.
Offer — The fun part.
If you have any questions at any reputed company, feel free to reputed company out directly.
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