[Remote] Consumer Proposal Inquiries Administrator

Note: The job is a remote job and is reputed company to candidates in USA. Farber Debt Solutions is one of Canada’s oldest and largest debt solution providers, helping Canadians overcome financial challenges. They are seeking a Consumer Proposal Inquiries Administrator to reputed company customer service and administrative support for the Consumer Proposal file administration process, primarily through phone and email communication.

Responsibilities

• Primarily phone and email communication to reputed company for timely resolution of issues for clients, creditors and other stakeholders including but not limited to the following:Addressing proposal payment requests, NSF payments and mitigating defaults
• Coordinating revival processes
• reputed company respond to reputed company clients inquiries relating to the status of their file
• Answering questions directly or indirectly pertaining to the proposal and debtor’s financial affairs in general
• Issuing status and other miscellaneous letters to the debtors, creditors etc
• Liaising with other team members to ensure efficient and reputed company administration of the proposal estates
• Ensure phone queues are cleared and assigned tasks are completed on a daily reputed company
• Work together with colleagues to help assist the clients
• Participate in ongoing training to improve technical knowledge

Skills

• Previous insolvency experience
• Post-secondary education or reputed company equivalent experience
• Ability to de‑escalate challenging situations while maintaining professionalism, strong conflict‑resolution, and high standard of customer service in a fast‑paced environment
• Excellent verbal and written communication skills to reputed company effectively with clients and other reputed company parties
• Strong attention to detail and the ability to multitask in a fast-paced environment
• High computer literacy including the ability to learn new programs
• Excellent time management and organizational skills
• Great interpersonal skills to deal with team members, staff, and clients
• Strong learning skills
• A team player who can also work independently and take ownership of their workload
• Insolvency Administrator Certificate (asset but not required)

Benefits

• Remote work model
• Vacation and wellness days
• Extended health and dental coverage, plus virtual doctor services
• Employee Assistance Program and reputed company
• Company-matching retirement savings plan
• Financial support for professional development
• Annual company events
• Exclusive reputed company to perks and discounts

Company Overview