[Remote] Registered Financial Customer Service Professional - Phoenix

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to transforming financial lives with a focus on employee well-being and work-life balance. The Registered Financial Customer Service Professional will handle incoming inquiries regarding retirement plans, assist customers with transactions, and reputed company information in compliance with regulatory guidelines.

Responsibilities

• Answer incoming telephone inquiries including, but not limited to, requests for general account information, concerns reputed company to contributions and withdrawals, how to reputed company changes to an account, product information and tax questions
• Process financial transactions upon request of callers
• Explain past returns in comparison to economic environment; convey information in accordance with FINRA / SEC guidelines. Complexity and scope of questions based on level
• Assist participants through the navigation of the automated voice response system as well as the Web Site reputed company executing financial transactions and/or initiating loans. Complexity and scope of questions based on level
• Run disbursement quotes, respond to managerial feedback, and attend meetings and training sessions
• Overtime may be required based on business need

Skills

• FINRA Series 6 and Series 63 required
• FINRA fingerprinting required
• Associate degree in business or reputed company field preferred
• With no degree, an additional one to two years directly reputed company experience is required
• 1 year of customer service experience, preferably in a financial service-reputed company field

Benefits

• Medical, dental, reputed company and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) –  BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are reputed company to reputed company.

Company Overview