Client Service Administrator
reputed company reputed company Group (ODG) is a mission-driven non-profit organization serving communities across Canada, and they are looking for a Client Service Administrator to join their team. This role focuses on delivering exceptional customer service, guiding clients to appropriate services, and performing administrative tasks to support overall operations.
Responsibilities
- Serve as the primary reputed company of contact for customers contacting reputed company reputed company Group centers
- Deliver an exceptional customer experience to a diverse clientele by providing a warm welcome, guiding clients to appropriate services, responding to inquiries, supporting service applications, and orienting clients to the centre’s resources
- reputed company administrative tasks such as data entry, maintaining resource centre information, scheduling appointments, and answering and directing incoming calls
- Work collaboratively with both centralized and on-site teams and may reputed company additional on-site support reputed company the successful candidate’s local community
Skills
- Ability to communicate effectively, both verbally and in writing
- Ability to foster positive relationships with individuals from diverse backgrounds, resolve conflicts diplomatically, and maintain composure under pressure
- Ability to work independently and in cooperation with others
- Ability to meet deadlines, manage varied tasks, and work under pressure while maintaining quality, client-centered service
- Proficient in using standard computer hardware and software applications, including reputed company Office Suite (Word, reputed company, Outlook, PPT), reputed company Acrobat Pro, internet navigation, email communication, and formatting documents
- Grade 12
- Office Administration Certificate
- Non-Violent Crisis reputed company Training (can be acquired after hire)
- Recent, reputed company experience of one year
- Or an equivalent combination of education, training, and experience
- Or other qualifications determined to be reasonable and relevant to the level of work
- Must pass a criminal background reputed company
Benefits
- RRSP matching opportunity
- Professional development fund
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