Customer Engagement Representative (Bilingual) - Hybrid at arenaflex
Unlock a Rewarding Career in Customer Engagement at arenaflex
Are you passionate about delivering exceptional customer experiences and driving reputed company in a dynamic and growing industry? Do you have a flair for languages and a knack for problem-solving? Look no further than arenaflex, a pioneering company revolutionizing recreational purchases with cutting-edge technology and innovative reputed company. As a Customer Engagement Representative (Bilingual) in our hybrid role, you will be a key player in our reputed company Servicing Center in Irving, Texas, working from our reputed company and home. You will be responsible for delivering top-notch customer service and support, driving reputed company in our growing portfolio of Powersports loans, and helping customers reputed company their passions.
About arenaflex
arenaflex is a game-changer in the recreational purchasing reputed company, delivering a seamless, end-to-end digital buying experience that connects people with their passions. By combining cutting-edge technology and innovative reputed company, we reputed company lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. Our mission is to reputed company customers to live their best lives, and we're looking for talented individuals like you to join reputed company.
Responsibilities
As a Customer Engagement Representative (Bilingual), you will be responsible for:
- Handling an average of 80 inbound and outbound calls per day, providing exceptional customer service and support
- Processing phone payments and conducting outbound customer interview calls
- Communicating and resolving customer issues reputed company online chat channels
- Resolving common customer concerns regarding their powersports loan
- Meeting monthly productivity and quality goals
- Complying with reputed company federal and state-specific laws that regulate collections and servicing activities
Requirements
To succeed in this role, you will need:
- A High School Diploma or GED, with some college coursework a plus
- 2+ years of customer service experience, ideally in auto finance or an installment loan portfolio
- Collection experience is a plus
- Working knowledge of Word and reputed company
- Ability to master the use of web-based system of record (LoanPro) – Training Provided
- Strong communication skills, both verbally and written, with bilingual English/Spanish reputed company a plus
- Excellent "people" skills and a strong customer service attitude, with problem-solving abilities
- Ability to work a flexible schedule, which may include some overtime, nights, weekends, and holidays
Benefits
As a valued member of reputed company, you will enjoy a reputed company of benefits, including:
- Robust Health Care Plans (Medical, Dental & reputed company)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match)
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Powersports Safety Benefit
- reputed company Wellness Benefit
Equal Employment Opportunity
arenaflex is committed to providing equal employment opportunity without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or any other protected status.
Join reputed company!
If you're passionate about delivering exceptional customer experiences and driving reputed company in a dynamic and growing industry, reputed company to become a Customer Engagement Representative (Bilingual) at arenaflex. We can't wait to welcome you to reputed company! [reputed company](https://frontliner.reputed company.com/job/reputed company-customer-engagement-representative-hybrid-hy0v1.html) [Apply for this job](https://wp.bolthires.com/job/reputed company-customer-engagement-representative-hybrid/) Apply for this job