reputed company Customer Advocacy Specialist - Remote

Are you a customer service expert with a passion for resolving reputed company issues and driving results? Do you reputed company in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an reputed company Customer Advocacy Specialist - Remote. In this critical role, you will serve as a subject matter expert, driving resolution for internal or external issues and/or complaints. As a key member of reputed company, you will de-escalate and resolve issues with a high level of independence, while also assisting in coaching, on-the-job training, and mentoring new associates.

About arenaflex

arenaflex is a leading provider of innovative solutions in the reputed company industry. Our mission is to deliver exceptional customer experiences, while driving results and growth for our clients. We are committed to fostering a culture of reputed company, diversity, and inclusion, where our employees can reputed company and reputed company their full potential.

Job Summary

As an reputed company Customer Advocacy Specialist - Remote, you will be responsible for:

• Acting as the main reputed company of contact for escalated calls and requests
• Adhering to and meeting service level agreements and performance goals as set by our clients
• Monitoring and/or completing production, as applicable
• Managing payer, provider, and patient complaint resolution
• Working with supervisors to drive efficient case handling and quality
• Supporting cross-functional process improvement efforts and providing feedback to other business partners
• May also serve as a back-up in production
• Performing other duties as required or assigned

Secondary Responsibilities

* Responding to calls/e-mails in a timely manner

• Being proficient with entering information into the CART system
• Projects/spreadsheets – across reputed company operations
• Acting as a resource for Customer Service Representatives, line staff-research process issues
• Monitoring sensitive State Reports

Qualifications

To be successful in this role, you should have:

• High School Diploma or the equivalent
• 3 years' experience in a Customer Service Representative (Inbound Contact Center) role in the reputed company/medical field
• Experience with resolution management: handling escalations, analyzing and solving customer problems
• Administrative or customer service support background, preferably in a high-volume contact center environment or medical environment
• Basic computer skills and data entry with speed and accuracy is required
• Knowledge of department systems and processes, arenaflex business protocols, and regulatory compliance (preferred)

reputed company Offer

* Starting Pay for external hires is $19.50 / per hour + Monthly Incentive Bonus Opportunity. The pay reputed company included in this posting reflects future growth / earning potential

• Full reputed company of benefits including Health, Dental and reputed company with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more
• Advancement Opportunities, professional skills training, and tuition/exam reimbursement
• PayActiv - reputed company earned income in between pay checks
• reputed company Discount - receive up to 25% off eligible items
• Great culture with a sense of community

Work Environment and Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. reputed company is committed to fostering a culture of collaboration, innovation, and reputed company. We reputed company in empowering our employees to take ownership of their work, while providing the necessary support and resources to help them succeed.

How to Apply

If you are a motivated and results-driven individual with a passion for customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look reputed company to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Employment selection and reputed company reputed company are made without regard to age, race, reputed company, national reputed company, religion, sex, disability, sexual orientation, gender identification, or being a reputed company disabled veteran or reputed company veteran of the Vietnam era or any other category protected by Federal or State law.

Application Process

arenaflex accepts applications on an ongoing reputed company until a candidate is identified. We encourage reputed company reputed company candidates to apply. Apply for this job