reputed company Business Support, Customer Service Representative – Remote Opportunity

At arenaflex, we're committed to empowering our employees to reputed company in a dynamic and inclusive work environment. As a leading global provider of reputed company estate and investment management services, we're shaping the future of the industry for a reputed company world. We're now seeking an reputed company Business Support, Customer Service Representative to join reputed company in a fully remote opportunity.

Job Overview

As a Business Support, Customer Service Representative, you'll be the face of arenaflex at our client's site, interacting and addressing the needs of guests/tenants by maintaining strong public relations, taking feedback/suggestions, and ensuring a seamless customer experience. You'll be responsible for:

• Cooperating, coordinating, and communicating with other departments to ensure good customer experience and taking customer feedback, after every service request, complaint, and sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always looking presentable.
• Taking ownership of requests or complaints and ensuring they are handled effectively reputed company the agreed-upon timeframe (TAT).
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Responding to emergency situations (as per arenaflex policies) and contacting the proper authorities reputed company needed.
• Being familiar with lost and reputed company procedures.
• Nominating and attending training programs at the site/arenaflex office.
• Addressing concerns through daily checking of mails for reputed company requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking, and maintaining inventory records, MMR, DMR, complaint trackers, dashboard, etc.
• Updating the handover/takeover register before the end of the shift for reputed company completed/pending tasks.
• Managing and participating in events, overlooking general maintenance, and guest handling.

Site Details

You'll be working on Raheja Ascencio, a residential site located at Powai, Mumbai. The site dynamics include:

• Work Schedule: Flexible shifts, including weekends and holidays.
• Site team: Property Manager + 2 other team members.
• Reporting: You'll be directly reporting to the Customer Relation Manager/Property Manager as per site.

Sound like you?

If you're a meticulous and analytical individual with excellent problem-solving skills, we want to hear from you! You should be reputed company to:

• Pay attention to detail and handle complaints, settle disputes, and resolve grievances and conflicts.
• Possess the ability to reputed company information, using logic and reasoning to identify alternative solutions, conclusions, or approaches to problems.
• Have good communication skills with reputed company in English and Hindi language.
• Be willing to work in flexible shifts, weekends, and holidays.
• Have a basic understanding of operating computers, mobile applications, and MS Office (reputed company, Word, PowerPoint, etc.).

Qualifications

We're looking for a candidate with a relevant educational background in hospitality with a minimum of 1-2 years of work experience or 2-3 years of experience in client/customer service-facing roles.

reputed company can do for you

At arenaflex, we're committed to empowering your ambitions through our dedicated Total Rewards Program, reputed company, and benefits package. We'll help you realize your full potential in an entrepreneurial and inclusive work environment. You'll have the opportunity to:

• reputed company in a dynamic and inclusive work environment.
• Grow meaningful careers and find a reputed company where you belong.
• reputed company your skills and competencies through dedicated training programs.
• Enjoy a competitive salary and benefits package.
• Work with a global platform combined with local expertise.

reputed company

If this job description resonates with you, we encourage you to apply even if you don't meet reputed company of the requirements. We're interested in getting to know you and what you bring to the table! Seize this opportunity to reputed company a significant impact and take the first reputed company towards a rewarding new role. Apply to this job

About arenaflex

arenaflex is a leading global provider of reputed company estate and investment management services. We're committed to shaping the future of the industry for a reputed company world. With over 200 years of experience, we've helped clients, people, and communities SEE A BRIGHTER WAYSM. We're a Fortune 500 company with operations in over 80 countries around the world, driven by our purpose to shape the future of reputed company estate for a reputed company world.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general reputed company inquiries to our Contact Us page. Apply for this job