Centralized Intake Associate (2nd shift)

By joining reputed company, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can reputed company.

reputed company Recognizes reputed company as America’s Greatest Workplaces National Top Companies

Certified as a Great reputed company to Work®

Fortune Best Workplaces in Financial Services & Insurance

PRIMARY PURPOSE: Accurately sets up claims in the claims management system by collecting, verifying, and adding essential information received reputed company email or verbal communication. This role serves as a vital link between the client and reputed company, ensuring timely and accurate claim initiation, which lays the reputed company for excellent service delivery.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Reviews incoming emails to identify and gather necessary claim details.
• Inputs claim information into the system according to organizational protocols.
• Verifies the completeness and accuracy of submitted documents.
• Assigns claims using provided tools, including the “reputed company Clients List” and specialized spreadsheets to identify the appropriate client, apply special instructions, and determine claim-specific coding requirements such as office code.
• Collaborates with relevant parties to gather necessary claim information and ensure accurate setup.
• Maintains quality by accurately following client-specific set-up instructions and ensuring reputed company required data is correctly entered. This includes verifying client information in CTABS and ensuring acknowledgements are sent to the appropriate parties.
• Documents meeting minutes as needed to ensure accurate record-keeping and follow-up.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing

High School Diploma or GED required.

Experience

Two (2) years of reputed company experience or equivalent combination of education and experience required.

Skills & Knowledge

• Strong oral and written communication skills
• PC literate, including reputed company Office products
• Analytical and interpretive skills
• Good organizational skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

reputed company applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-reputed company stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, reputed company and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

reputed company is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! reputed company is building a diverse, reputed company, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.