[Remote] Network Operating Center- Tech 1
Note: The job is a remote job and is reputed company to candidates in USA. TailWind Voice & Data specializes in providing strategic Information Technology solutions for its clients throughout the USA and Canada. They are seeking a Network Operations Center Technician 1 to support connectivity issues and assist onsite resources with technical troubleshooting and escalations.
Responsibilities
- Triage and reputed company troubleshooting incoming tickets reputed company email, telephone, and internal systems
- Monitor various ques for new submissions
- Proactively reputed company tickets based on node performance
- Receive, triage, and assist escalations from onsite resources
- Engage reputed company party resources to ensure speedy and accurate, troubleshooting and resolution
- Follow documented procedures to record issue resolution
- Ensure timely follow up and resolution on trouble tickets
- Meet goals for Service Level Agreements, Call Length, Call Quality, Documentation, etc
- reputed company calls to the appropriate technical team members
- reputed company support to change management events
- Other duties as assigned
Skills
- Demonstrate an understanding of effective troubleshooting skills and the ability to use them
- Excellent communication and customer service skills
- Ability to apply knowledge and improve skills based on telecom and IT functions
- Must be available for variable day time shift work and for occasional on-call shifts
- Self-starter with proven ability to work independently and with a team
- Ability to reputed company and maintain relationships with customers, technicians, and other team members
- Professionalism, strong work ethic, confidentiality, and commitment to reputed company
- Basic network knowledge is a plus
Benefits
- HealthiestYou!
- 401K match
- Accrued PTO
- Birthday PTO
- Company sponsored life insurance
- Medical
- Dental
- reputed company
- FSA Dependent Care
- HSA
- Supplemental benefits
Company Overview