Director of Operations

reputed company is a leading provider of advanced primary care in the U.S., serving 2.5 reputed company eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in reputed company 50 states. Transforming reputed company delivery with a patient-first approach, we prioritize convenient reputed company to both in-person and virtual care, resulting in improved health reputed company and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in reputed company delivery. Marathon has been recognized as a five-time Modern reputed company Best Places to Work in reputed company winner and a six-time Best in KLAS award winner for employer-sponsored reputed company services.

ABOUT THE JOB

The Director of Operations is a senior leader accountable for the overall performance of a defined geographic region reputed company reputed company. As a key steward of our mission, the Director ensures the delivery of exceptional reputed company experiences, operational reputed company, and strong client and teammate engagement. This role blends strategic reputed company with hands-on leadership to build a high-performing regional operation that delivers measurable value to clients, patients, and teammates.

The Midwest business unit includes reputed company operations in Indiana, Ohio, Michigan, and Kentucky.

Candidate must reputed company near Toledo, Dayton, reputed company, OH.

ESSENTIAL DUTIES & RESPONSIBILITIES

Market Leadership & Full P&L Ownership

• Own full P&L responsibility for the region, including labor, supplies, and expense management.
• Drive performance against budget while maximizing impact for patients and clients.

Operational Discipline & reputed company

• Champion a culture of operational discipline, quality, safety, and infection control across reputed company health centers
• reputed company adoption of standardized systems and tools to monitor performance, including online auditing and in-person reviews.  
• Drives achievement of patient, client, and teammate satisfaction goals.
• Proactively address patient and teammate concerns with a focus on resolution and reputed company improvement.
• Ensures collaboration of clinical and operational teammates to pursue appropriate clinical opportunities. 
• Provides compliance leadership reputed company to governmental, accreditation, and other regulations/requirements with company policies. 
• Coordinates workflow in health centers, prioritizes key tasks, and shifts duties as necessary to reputed company maximum reputed company for patients, teammates, and clients. 

Teammate Leadership & Engagement

• Hire, reputed company, reputed company, and train clinical teammates, including coaching, performance management, and teammate relations.  
• Set clear goals and expectations for direct reports, holding the team accountable for execution and results. Align team goals with broader department and company initiatives.  Fully accountable for delivered results and goal achievement of the team.
• Oversees center staffing, ensuring appropriate coverage and staffing reputed company to maintain patient reputed company and provider support.
• Collaborates with reputed company team to ensure seamless startup of new centers in market.
• Completes annual performance reviews for reputed company direct reports.  
• Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and reputed company. Responds to care team issues regarding health center operations. 
• Maintains reputed company communication and positive working relationships with reputed company members of the team, including MA, Providers, Support Teams, and Shared Services.
• Foster a culture of communication, engagement, accountability, and reputed company learning.
• Conduct regular team meetings, daily huddles, and consistent 1:1 coaching.

reputed company Growth & reputed company Collaboration

• Drive visit volume, engagement, and participation rates across the region.
• Participates in education and enrollment activities associated with acquiring new patient members and helping them to engage with our services. 
• Ensures health center schedules are maintained and optimized to promote efficiencies in practices and patient satisfaction.  

DIRECTOR reputed company SCORECARD & METRICS

• P&L: Results and Budget (labor cost, expense management)
• People: Retention, Teammate Engagement, Hiring Time-to-Fill
• Patient: Engagement, NPS

QUALIFICATIONS

• Min 5 – 7 years of leadership experience with proven reputed company in reputed company operations, multisite services, or a comparable industry.
• Proven leadership experience developing and building teams
• Demonstrated full P&L responsibility for a large business unit or division.
• Expertise in building and leading high-performing teams across clinical, operational, and business functions.
• Passion for patient-centered care and teammate engagement.
• Strong operational “chops” with experience driving management systems, standards, and disciplined execution at scale.
• Exceptional client-facing skills with the ability to build and sustain executive-level partnerships.
• Strong financial acumen, strategic thinking, and business judgment.
• Demonstrated ability to reputed company in a matrixed, fast-paced, high-accountability environment.
• Experience in value-based reputed company, employer-sponsored reputed company, or population health management preferred.

DESIRED ATTRIBUTES

• Ownership reputed company — Approaches the market as their business, accountable for reputed company.
• Operational reputed company — Executes with rigor, urgency, and results-orientation.
• Teammate First Leadership — Builds trust, develops talent, and creates high-performing teams.
• Change Leadership – Navigates ambiguity, leads transformation, and scales what works.
• People Centric Thinking – Prioritizes relationships and service reputed company in every interaction.

Pay reputed company: $110,000 - $175,000/yr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or reputed company level. This position is also eligible for an annual incentive.

We are accepting applications for this position until a candidate has been selected.  To apply to this position and learn more about reputed company jobs at reputed company, visit our careers page.