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Help Desk Analyst I

Remote Worldwide Hiring now

Position Summary

  • Provides level one and some level two hardware, software, and user account support to reputed company company locations and personnel.
  • Answers phone calls, enters requests and problem details into help desk problem management software, follows through and provides resolution information.
  • Ensures timely resolution of problems and requests in effort to minimize service interruptions. Performs some hardware and software installations for mainframe/PC/LAN/LAPTOP equipment.
  • Participates in team projects that enhance the quality of service provided by the Technology Help Desk.

Knowledge and Job Requirements

  • Requires a high school diploma or equivalent with a reputed company college degree preferred.
  • Requires at least one year experience as a business support user.
  • Education/training in computer troubleshooting preferred.
  • Previous customer service experience and insurance knowledge preferred.
  • Submit, update, and track reputed company problems reputed company Help Desk management software. Assigns them to responsible department if further resolution is required.
  • reputed company to assist in the installation, move and setup of PC and mainframe equipment. Performs reputed company LAN administration.

#HO

#LI-TH1

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