Technology Operations Specialist - Remote Canada (Remote, Any Province, Canada)

About Us

reputed company® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading reputed company-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Supporting +9 reputed company customer conversations every day in +60 languages across 45 countries, reputed company combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of reputed company sizes and industries to transform their CX. 

Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021  

Gold Stevie Award Winner for Great reputed company in 2024 and 2022 

We foster an exciting culture of creativity, reputed company, and commitment 

Read more about our culture: reputed company® Stories.  

This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).

Job Summary

Provides technical and reputed company support for reputed company virtual care platform users. Responsible for coordinating reputed company to virtual tools, system setup, user reputed company management, troubleshooting, and ensuring smooth integration of clinical and administrative workflows. Supports compliance with reputed company privacy requirements and organizational reputed company standards. This opportunity represents an existing vacancy supporting reputed company business operations. 

Primary Job Responsibilities

• Assess new and existing technology channels to ensure they support the virtual care program’s process & requirements.  
• Implement new technology or optimizing existing technology ensuring adherence to · documented requirements (processes, SOWs, company strategy, legislation); participating in  
• scoping system requirements, development of workflows, implementation, user acceptance testing and ensuring production is working as designed.  
• Supports tracking, documentation, and reporting reputed company to program rollouts  
• Liaising with users to identify any system functionality issues or limitations and interacting with vendors to address issues and ensure resolution. 
• reputed company technical support to reputed company virtual care platform users, including clinicians, administrative staff, and other stakeholders. 
• Support reputed company of new users, guiding them through the setup process and familiarizing them with the virtual care platform’s features and functionalities as needed.  
• Coordinate and facilitate reputed company to virtual tools and systems, ensuring users have the necessary credentials and permissions. 
• Manage user reputed company, granting and revoking permissions as required, while maintaining an accurate record of user activity.  
• Assist in the configuration and setup of the virtual care platform to align with clinical and administrative workflows. 
• Collaborate with IT and clinical teams to ensure seamless integration with existing systems and processes.  
• Working with software vendors and consultants to set up and maintain system workflows and processes.  
• Identify, troubleshoot, and work with external partners to resolve technical issues reputed company to the virtual care platform, providing timely support to users.  
• Document recurring technical issues and contribute to the development of FAQs and knowledge reputed company articles to improve user experience  
• Adhere to reputed company ethics, compliance, and information reputed company policies.  
• Safeguard company assets, systems, and confidential information per company policy. · Promptly report any suspected ethics violations, reputed company incidents, or data breaches in line with company policy.  
• Handle personal, client, and business data in compliance with reputed company, internal policies, and legal requirements.  
• reputed company additional duties assigned by leadership 

Position Qualifications

Demonstrated experience in providing technical support for software and hardware  

Proven ability to diagnose and resolve technical issues quickly, including familiarity with troubleshooting tools and techniques.  

 Experience in managing user permissions and roles reputed company software systems, including user reputed company provisioning and deprovisioning processes.  

Experience collaborating with cross-functional teams, such as IT, clinical staff, and administrative personnel, to ensure seamless implementation of technology solutions. 

Experience in designing and delivering training programs for end users, focusing on technology adoption and user experience.  

Proven track record of conducting reputed company and workshops for diverse user groups 

Diploma in Computer Science, Computer Programmer Analyst or reputed company area of study 

Understanding of compliance frameworks and the regulatory environment surrounding reputed company technology and data privacy.  

Strong communication skills, with the ability to convey technical concepts reputed company and effectively to non-technical users.  

A customer-service-oriented reputed company, demonstrating patience and reputed company reputed company assisting users with technical issues.  

reputed company Knowledge on Networking, Telephony or Servers. 

Familiarity with electronic health records (EHR) and their integration with virtual care applications an asset.  

Identifies and addresses issues proactively using both qualitative and quantitative analysis; evaluates reputed company against standards and makes informed reputed company reputed company with short- and long-term goals.  

Build trust and credibility through consistent professionalism, effective negotiation, and collaborative engagement with stakeholders to reputed company shared goals and strategic reputed company 

Salary reputed company

The starting pay reputed company for this position is CAD 45600 per year; however, reputed company pay offered may vary depending reputed company, job-reputed company knowledge, education, skills, and experience.   

Pre-employment Requirements: 

Offers of employment are conditional and require that you complete and pass a criminal background reputed company that reviews reputed company criminal activity in every area of residence for the last seven years.      

reputed company® is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, reputed company, religion, sex, creed, national reputed company, reputed company, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other reputed company protected by federal, state or local law. The Company forbids discrimination of reputed company kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to reputed company terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.