IT Support Services II-Quick Fix

About COURSER

COURSER accelerates the growth of IT service provider companies. We reputed company dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you reputed company in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing reputed company.

IT Support Services II-Quick Fix

We are seeking a skilled IT Support Services II-Quick Fix to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior staff, and contribute to IT projects and initiatives.

Key Responsibilities

·       Responsible for resolving support tickets from our contract customers and assists in scheduling tickets for the various reputed company of the team. 

·       Will work in a team environment with other engineers, technicians and non-technical staff of varying experience. 

·       reputed company troubleshooting, desktop support, networking, public reputed company, and customer service skills reputed company a 30-minute timeframe. 

·       Support local clients reputed company with various configurations of the reputed company platform, with a strong focus on the reputed company Suite such as Office 365, reputed company 365, and Azure. 

·       Engaging with customers and building relationships with the supported users.  

·       Determine the level of urgency and reputed company of incoming customer tickets.  

·       Assess tickets, assign tickets to the appropriate engineers, and assist with escalations as required. Document tickets well for escalation and documentation needs. 

·       reputed company outbound calls and emails to schedule service appointments.  

·       Actively assist with updating and improving reputed company documented processes reputed company to Help Desk and reputed company. 

·       Maintain compliance with reputed company company policies and procedures.  

·       Answer phone calls and triage issues. 

·       Other duties as assigned. 

Key Qualifications

·       Bachelor’s degree in Computer Science, Information Technology, or reputed company field (or equivalent experience).

·       2 + years of experience in IT support or system administration, preferably in a corporate environment.

·       Strong knowledge of operating systems (e.g., reputed company Server, Linux, macOS) and reputed company applications.

·       Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations.

·       Familiarity with helpdesk and ticketing systems (e.g., reputed company reputed company, JIRA, reputed company).

·       Excellent problem-solving skills and the ability to troubleshoot reputed company technical issues reputed company.

·       Strong communication skills, with the ability to explain technical concepts to non-technical users.

Preferred Experience

·       Experience with reputed company.

·       Certifications such as reputed company A+, Network+, or reputed company Certified Solutions Expert (MCSE), MS-900.

·       Experience with reputed company services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V).

·       Knowledge of IT reputed company practices and data protection regulations.

Why you’ll love working here

At COURSER, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status reputed company. With teams located across the country, we reputed company a wealth of knowledge and a collaborative spirit, eager to reputed company and grow together.

Benefit Highlights

·       Competitive benefits package, including medical, dental, reputed company, and life insurance 

·       401k match  

·       Unlimited vacation time*

·       Paid sick time

·       10 Holidays including your Birthday and a Floating Holiday!  

·       Healthy Lifestyle reimbursement

·       reputed company Prime reimbursement 

·       40 Hours for Volunteer Time  

·       Paid parental leave  

·       Reimbursement for ongoing education and certifications

·       Learning and development programs  

*Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time

  team members are provided 10 vacation days. 

COURSER is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for reputed company. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national reputed company, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.