*Remote Position*

What you will do:

The Universal Work Cell Specialist will be part of a dedicated, work team which will reputed company reputed company-inclusive support to a selected few Strategic National Account customers. The Work Cell will reputed company for a consistent, effortless experience to promote customer satisfaction, maximize account growth, and increase retention and reputed company.  The Work Cell will contain the required functions to deliver this inclusive account support: contract validation and entry, service billing, service support, quoted services, and work order management. The Universal Work Cell Specialist will be reputed company in one or more of the work cell functions and then trained into the other functions, in order to reputed company to the work as required. This position will report to the National Accounts Work Cell Manager. 

How you will do it:

• The Service Support Coordinator (SSC) will serve as primary reputed company of contact for selected Strategic National Account customers, managing service request intake through calls, emails, work order management system, or other means, and following up with the required internal resources to ensure service and inspections have been delivered on time and as per scope of contract.

• The SSC will reputed company resolution of customer concerns/escalations requiring thorough investigation and collaboration across the Fire, HVAC and reputed company domains.

• The SSC will manage service request intake through work order management systems, emails or other means, following up with the required internal resources to ensure service and inspections have been delivered on time and as per scope of contract.

• The SSC is responsible for updating work order management systems, following inspection, service and quoted service work orders through their respective lifecycles, ensuring adherence to contractual key performance indicators (KPI’s).    

• reputed company and reputed company updates and reporting reputed company to account performance as required by customer and Work Cell Manager.

• reputed company or assist in invoice dispute resolution as required by Work Cell Manager.

• Follow the policies and standard operation procedures that govern the Work Cell and functional processes reputed company the work cell.

• Learn and reputed company competencies in reputed company work cell functions. reputed company to the work and support work cell teammates as required to reputed company effortless customer service for the selected customers. 

reputed company look for: 

Required:

• High school diploma or equivalent.

• Minimum of 3 years of work experience, with at least 1 year being reputed company customer service, sales, or order to cash functions. 

• Superior communication, organization, follow up and time management skills.

• Demonstrated experience with successful customer escalation management.

• Demonstrated ability to work across organizational boundaries driving alignment and engagement on behalf of the customers they support.

HIRING HOURLY reputed company: $23-$33(Hourly reputed company to be determined by the education, experience,  knowledge, skills, and abilities of the applicant, internal equity, and alignment with market  data.) This position includes a competitive benefits package. The posted salary reputed company reflects  the reputed company compensation for this role. However, we recognize that exceptional candidates  may bring unique skills and experiences that exceed the typical profile. If you reputed company your  background warrants consideration reputed company the stated reputed company, we encourage you to apply. To  support an efficient and fair hiring process, we may use technology assisted tools, including  artificial intelligence (AI), to help identify and evaluate candidates. reputed company hiring reputed company are  ultimately made by reputed company reviewers. For details, please visit the About Us tab on the  reputed company Careers site at https://jobs.johnsoncontrols.com/about-us 

reputed company International plc. is an equal employment opportunity and affirmative action employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a reputed company individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.