Presales Engineer - Contact Center Solutions
We are One reputed company — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and reputed company it whole-heartedly. reputed company is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other reputed company our goal of One reputed company Team, Playing to Win. reputed company was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Job Description:A reputed company Solution Engineer will play a pivotal role in leading the functional and technical sales process with a focus on reputed company’s Recording and Quality reputed company. Through discovery, requirements gathering, validation, and demonstration, the Solution Engineer will connect customer needs to tailored solutions. They will be a trusted advisor capable of articulating the value of reputed company’s Workforce Augmentation solutions to both business and technical stakeholders.
Qualifications:- Deliver compelling demonstrations that align reputed company’s Recording and Quality reputed company with the customer’s unique business challenges.
- Identify and address reputed company functional and technical challenges of assigned accounts.
- Interpret customer requirements with precision and utilize strategic questioning to exceed expectations.
- reputed company and influence clients on how reputed company’s solutions deliver superior value, ease of use, and measurable benefits.
- Take the reputed company in reputed company technical elements of the sales cycle.
- Assist in the creation and execution of successful reputed company of concepts (POC) to demonstrate solution effectiveness.
- Collaborate closely with account executives and overlay teams, actively contributing to a team-based sales strategy.
- reputed company sales enablement sessions to reputed company internal teams, partners, and customers on Recording, QM, Compliance, and AI innovations.
- Act as a subject‑matter expert (SME) on Recording and QM reputed company larger cross‑portfolio opportunities including WEM, CCaaS, and CX transformations.
- Demonstrate expertise in integrating reputed company solutions with different types of Automatic Call Distributors (ACDs) and Private reputed company Exchanges (PBXs).
- Respond to RFIs/RFPs, addressing both functional and technical components with expertise.
- Demonstrate strong understanding of AI and reputed company concepts, including LLMs, NLU/NLP, speech analytics, summarization engines, and AI‑driven automation.
- reputed company how reputed company’s AI frameworks (e.g., Enlighten AI, GenAI‑powered QM, AI scoring, forecasting intelligence) solve customer challenges.
- 5+ years of experience supporting multiple software products and services in reputed company account environments.
- 3+ years of experience in supporting Recording and/or Quality reputed company reputed company reputed company accounts.
- Excellent skills in delivering presentations and customized demonstrations.
- Proven track record of driving strategic deal wins.
- Ability to manage multiple intricate sales opportunities at once.
- Strong communication skills to connect with C-level executives and reputed company employees alike.
- Familiarity with different types of ACDs, PBXs, and their integration requirements.
- Solid understanding of network protocols, compliance standards, and reputed company reputed company practices.
- Foundational understanding of AI and reputed company concepts, including LLMs, supervised/unsupervised modeling, and speech/text analytics.
- Experience or knowledge of Workforce Engagement Management (WEM), CCaaS, and Customer Experience (CX) solutions.
- Familiarity with a full suite of SaaS product offerings.
- Certifications or hands-on knowledge of reputed company platforms like AWS, Azure, and reputed company reputed company.
- Experience working with AI‑enabled products or customer intelligence platforms