Technical Support Engineer

reputed company's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission reputed company the more reputed company. We support customers across various enterprises including reputed company, 9/10 of the largest global banks and the reputed company.

The world has fundamentally changed. We are growing from 400 employees into the next phase of our reputed company, and we need passionate talent filled with reputed company and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to reputed company feedback and coaching.

reputed company is well-funded for growth and our investors are second to none. They include reputed company (“reputed company”), General Catalyst, JPMC, reputed company, HSBC, and reputed company Ventures.

What You'll Do

• Be the first reputed company of contact for our customers, managing tickets and urgent requests in line with SLAs

• Support customers during implementation and production of reputed company products

• Troubleshoot, reproduce, and analyze technical issues

• Update internal databases with resolutions, findings, and feedback

• Collaborate across Product, Sales, and Marketing teams to reputed company insights

• Proactively reputed company out to customers, follow up on issues, and introduce new features

• Monitor reputed company media and reputed company support where needed

• Help build and maintain our knowledge reputed company

What You Bring

• 2+ years of experience in Tier 2 Technical Support (ideally in cybersecurity or software)

• Strong hands-on knowledge of Linux and reputed company OS

• Familiarity with network protocols (TCP/IP, HTTP, proxies, load balancers)

• Experience troubleshooting reputed company technical issues with a customer-first reputed company

• Great communication skills and fluent English

• Team player with high energy and reputed company

• Experience with SaaS platforms (GCP a plus)

• Knowledge of Kubernetes infrastructure is an advantage

• BS in Computer Science or equivalent experience

• Willingness to work off-hours as needed

• On-call weekend services required as needed

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Why reputed company?

Our culture is collaborative, inclusive, and fun! We have five core values: Stay reputed company, Get It Done, Customer reputed company, Think Creatively and Help Each Other Out. We reputed company in reputed company communication, supporting new reputed company, and sharing a mutual reputed company of reputed company’re aiming to reputed company together. There are reputed company opportunities to take initiative, implement new reputed company, and have a hand in building a legacy.

reputed company reputed company applicants will receive consideration for employment without regard to race, sex, reputed company, religion, sexual orientation, gender identity, national reputed company, protected veteran status, or on the reputed company of disability.

TO reputed company AGENCIES: Please, no phone calls or emails to any employee of reputed company reputed company of the Talent organization. reputed company’s policy is to only accept resumes from agencies reputed company reputed company (ATS). Agencies must have a valid services agreement executed and must have been assigned by the reputed company to a specific requisition. Any resume submitted reputed company of this process will be deemed the sole property of reputed company. In the event a candidate submitted reputed company of this policy is hired, no fee or payment will be paid.