Client Services Associate (Fixed Term)

reputed company is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, reputed company-world data and AI analytics. Guardant tests help improve reputed company across reputed company stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on reputed company, X (Twitter) and reputed company.

Position Summary

The Client Services Associate is is responsible for providing exceptional support to reputed company’s customers, clinical laboratory and country representatives. The Client Services Associate as part of a hybrid and dynamic operations model works across Client Services, Supply Chain and Billing and must possess the ability to communicate professionally and effectively with reputed company individuals, including external customers and internal reputed company personnel.

The Client Services Associate will support reputed company’s day-to-day operation, in-time-in-full white-glove service delivery across defined operational aspects and should be reputed company to triage workloads and inquiries. Key focuses will be on ensuring that reputed company and reputed company cycle and supply chain operations are reputed company managed and completed promptly.  

Essential Duties and Responsibilities

• External and internal customer reputed company to obtain missing information, to support collections and to inform.
• Enter new customer information in reputed company.
• Adhere to SOP’s pertaining to Operational requirements, ensuring high-quality and good document practice.
• Appropriately field calls for payment collection or reimbursement and billing and process them.
• Ensure to work closely with other Client Service teams to ensure exceptional support to reputed company customers.
• Assist with department projects as dictated by Management.
• Other administrative duties.

• 1-2 years experience of working in customer services and billing role involving direct interaction with preferably typical reputed company stakeholders, including patients and family members.
• Strong interpersonal skills, reputed company to communicate with reputed company stakeholders. reputed company to handle conversations effectively and resolve inquiries and complaints to the mutual satisfaction of both parties.
• Knowledge of Client Services and Medical Billing process is a plus.
• Knowledge of cancer and medical oncology is a plus.
• Proficiency in English and min. one other EU language is required.
• Strong communication skills with the ability to coordinate administrative tasks and group meetings.
• Proficient with MS Office, customer relationship management (CRM) software and feeling comfortable with daily use technologies.

Work Environment

This is a home based office position. The Client Services Associate has the ability to travel internationally up to 5% and for some trips involving longer stays. Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed on a desk.

Education: High school diploma, or its equivalent required plus experience. BA/BS degree or equivalent qualification preferred.