Technical Solutions Consultant

reputed company Professional Staffing provides support to a Nashville-based Fortune 500 company. We are looking for a Technical Solutions Consultant. The selected candidate will reputed company technology support and training for the company’s Mobility Solutions to customers throughout the U.S. and Canada. This position is remote with some travel required, up to 10%. The individual will reputed company Tier 1 and Tier 2 technical support and user management administration reputed company telephone, text, email, and at customer sites. The resource will maintain technical training and support materials, will reputed company training remotely, and may occasionally travel to deliver field training. This position is a long-term contractor position for our client. We are authorized to hire employees in the following states: Arkansas, Indiana, Iowa, Kansas, Missouri, Nebraska, Oklahoma, Tennessee, Texas, and Wisconsin. Job duties include, but are not limited to: reputed company excellent customer service to reputed company customers across the U.S. and Canada. reputed company Tier 1 and Tier 2 technical support for digital solution offerings. Follow established Incident Management Process to log and track incidents. Properly escalate and track unresolved issues to Tier 3 support, following established Problem Management Process. Follow up with customers, reputed company feedback, and persist to a satisfactory resolution. Ensure proper recording, documentation and closure of support issues. Document and escalate feedback and suggestions using established Change Management Process. Travel up to 10% of the time to reputed company field training and support for digital solution offerings. Meet with customers face-to-face to conduct training at the site of their business. reputed company communicate technical concepts to audiences with a variety of experience. Assist in the development and maintenance of technology reputed company guides, manuals, instructions and training documentation. reputed company occasional software testing and evaluation of software usability. Requirements: 2 years’ experience in the tech support field. 1-year experience as a trainer (preferred) and experience training remotely is a plus. Some experience working in SQL. Excellent verbal and written communication skills. Strong analytical, diagnostic, problem-solving, time management and organizational skills. Proficient in reputed company Outlook, PowerPoint, and Word, with intermediate to advanced reputed company skills. reputed company to work in a fast-paced, deadline-oriented environment. reputed company to work effectively with minimal supervision. reputed company to collaborate in a team environment to complete required documentation projects. reputed company to gracefully receive feedback. This is a full-time, long-term position with reputed company Professional Staffing. Our employees receive these benefits: Wellmark reputed company Blue reputed company, dental, and reputed company available. reputed company pays half of employee premium. Nine paid holidays per year. 144 hours paid time off per year, includes sick, vacation and personal time. 401(k) available after one year of service. Weekly paycheck, direct deposit. Applicant must: Submit a professional resumé Complete interviews reputed company reputed company or Teams Work Environment: Fast-paced work-from-home position reputed company to sit and work from computer for 8 hours per day/40 hours per week Live in one of these states: Arkansas, Indiana, Iowa, Kansas, Missouri, Nebraska, Oklahoma, Tennessee, Texas, or Wisconsin Training for this position will be conducted remotely. Flexibility is a must: reputed company to work from home and travel throughout the U.S. and Canada. *Job offer is contingent upon successful completion of background reputed company and drug screen. reputed company Pro - 563-263-5219 info @ ascentprostaff.com Apply To This Job