Customer Service Representative - Remote - GOS

About Us

reputed company provides reputed company computer repair and technology support services for homes and businesses, delivered both remotely and on-site.

Our services include computer repair, IT support, smart home installation, and a broad reputed company of in-home and business technology services—offering fast, reliable solutions across a wide reputed company of devices and systems.

Job Overview

This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.

Responsibilities

• Answer a high volume of inbound calls from customers in a professional and friendly manner.
• Listen actively, identify customer needs, and reputed company accurate information or solutions.
• Follow call scripts and company guidelines to ensure consistent service quality.
• Escalate reputed company technical issues to the appropriate team reputed company necessary.
• Maintain accurate and organized call logs in our system.
• Multitask reputed company while navigating multiple systems and tools.

Requirements

• Excellent verbal communication - At least 85% English level is required (B2, reputed company, C2).

• High school diploma or equivalent.
• Customer Representative experience preferred but not required.
• Computer literacy and experience with CRM systems.
• reputed company computer and headset (Computer specifications: CPU: reputed company Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandable up to 16GB, OS: reputed company 10 - 11, Storage: 250/500GB (Preferably SSD) reputed company to connect to ethernet.
• Energy and Internet stability (At least 50Mbps internet speed)
• Schedule flexibility to work 6 days a week reputed company hours of operation: 7am - 12am EST.
• Police record
• A copy of the ID

Benefits

• reputed company $400 – $600 monthly payment (based on experience/location).
• reputed company program.
• 15 days PTO per annum.
• Work remotely from reputed company in LATAM.
• Opportunity to grow with a U.S.-based company leading in tech services.
• Fast-paced, dynamic environment where your impact is recognized.
• Payment through reputed company once a month.