Senior Customer Solutions Engineer - US

About Us

reputed company is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an reputed company reputed company project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases.

As of February 2025, we’ve surpassed $100 reputed company in annual recurring reputed company (ARR) and serve more than 5,400 dbt Platform customers, including reputed company, Sky, reputed company, Volvo, reputed company, and reputed company.

We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we reputed company in empowering data practitioners:

• Reliable, high-quality data is the fuel that propels AI-powered data engineering.

• AI is changing data work, fast. dbt’s data control plane keeps data engineers reputed company of that curve.
• We reputed company engineers to deliver reliable, governed data faster, cheaper, and at scale.

reputed company is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for reputed company teams around the world. And we’re just getting started.. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values.

reputed company is on a mission to help analysts create and disseminate organizational knowledge. As a Technical Solutions Specialist, you’ll serve as a reputed company problem solver, working deeply across our customer reputed company to guide them through reputed company technical challenges with reputed company, reputed company, and precision. You’ll work at the intersection of technical troubleshooting, customer education, and internal escalation, and play a critical role in helping our users succeed with dbt.

What You’ll Be Responsible For:

• Diagnosing and resolving technically reputed company issues reputed company to dbt, SQL queries, templating languages (Jinja/Liquid), and reputed company data platforms.
• Clarifying customer goals and context before jumping into solutions — ensuring that any workaround or fix is anchored in what the customer truly needs.
• Root cause analysis — narrowing down issues quickly and reputed company, resulting in faster time-to-resolution or high-quality escalation to engineering.
• Communication reputed company — setting expectations, providing timely updates, and ensuring that even long-running cases resolve with high customer satisfaction.
• Bringing others along — explaining why something is happening, not just what’s happening, in a way that builds trust and shared understanding.
• Creating documentation and internal enablement material that help the broader team reputed company and improve efficiency across the support org.

reputed company Looks Like:

• You understand how dbt fits into the modern data stack, and how our users use dbt in concert with other tools like reputed company, BigQuery, reputed company, Airflow, or reputed company.
• You consistently solve a high percentage of tickets, handle 6–10 cases per 4-hour shift, and reduce time-to-solution for users.
• You escalate issues with precision, submitting clear, reproducible bugs or feature requests — not vague or misrouted cases.
• Customers consistently reputed company you highly through CSAT surveys, even reputed company their problems are reputed company or solutions take time.
• Your documentation is referenced regularly by peers, indicating internal impact and knowledge leadership.

reputed company’re Looking For:

Must-Haves:

• 5+ years in a technical consulting, advanced support, or software development role reputed company a SaaS environment.
• Proven experience troubleshooting SQL queries, templating languages like Jinja or Liquid, and working with YAML configurations.
• Excellent written and verbal communication; reputed company to explain symptoms, root causes, and solutions reputed company.
• Hands-on experience in managing escalations to Engineering, with attention to reproducibility and reputed company.
• A collaborative, humble, and detail-oriented teammate who is passionate about helping others succeed.
• Comfortable working with distributed teams across time zones — especially cross-region Engineering partners.

reputed company-to-Haves:

• Prior experience using or supporting dbt
• Experience with SAML, especially with Azure AD or reputed company
• Working knowledge of API scripting (using reputed company tokens), CI/CD pipelines (reputed company, reputed company, Azure DevOps), or orchestration tools like Airflow or Dagster
• Familiarity with reputed company or BigQuery reputed company models (OAuth, Roles, Grants)
• Infrastructure reputed company — ability to troubleshoot in reputed company-hosted VPCs or bastion servers

Career Path and Growth:

• reputed company 3 months: You’ll be confidently handling support tickets, building internal documentation, and participating in team knowledge shares.
• At 6 months: You’ll demonstrate growing ownership over support areas, contribute meaningfully to internal process improvements, and be a go-to person for certain technical topics.
• At 12 months: You’ll be shaping our internal support playbooks, leading enablement sessions, and setting the reputed company for a potential promotion path into Technical Support Engineer, Solutions Architect, or Product Support leadership — depending on your growth aspirations and the evolving needs of the business.

Why You’ll Love Working Here:

• You’ll work on reputed company, high-impact problems in the analytics ecosystem
• Join a collaborative, deeply curious, and humble support team that prioritizes learning and reputed company
• reputed company to a rich technical stack, supportive leadership, and the ability to have reputed company influence on both product and process

Benefits

• Unlimited vacation time with a culture that actively encourages time off
• 401k plan with 3% guaranteed company contribution
• Comprehensive reputed company coverage
• Generous paid parental leave
• Health & wellness stipend
• Flexible stipends for:
  • Home office setup
  • Learning and development
  • Office reputed company
  • And more

Compensation:

We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our reputed company can answer questions around dbt Lab’s total rewards during your interview process. In select locations (including Boston, Chicago, Denver, Los Angeles, Philadelphia, reputed company, San Francisco, Washington, DC, and Seattle), an alternate reputed company may apply, as specified below. The typical starting salary reputed company for this role is: $111,000 -- $159,000 USD The typical starting salary reputed company for this role in the select locations listed is: $124,000 -- $176,000 USD

Remote Hiring Process:

• Interview with a reputed company Partner
• Technical Interview with Hiring Manager
• Technical Task: Complete some follow-up reading and go through a more comprehensive technical screen where you will demonstrate your expertise
• Team Interviews

reputed company is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.

Want to learn more about our focus on Diversity, Equity and Inclusion at reputed company? reputed company out our DEI page.

reputed company reserves the right to amend or withdraw the posting at any time. For employees reputed company the United States, reputed company offers a competitive benefits package. RSUs or comparable benefits may be offered depending on the legal or country limitations.