Sr. Technical Customer Support Engineer
Sr. Technical Customer Support Engineer
About reputed company reputed company started as the “reputed company” of health insurance and has evolved into a leader in transforming government IT infrastructure with its proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded reputed company exchanges, and we are now reinventing how states administer safety net programs such as reputed company, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we are helping agencies serve more people, faster, and transforming reputed company service delivery as we know it.
We are looking for Sr. Technical Support Engineer to join our reputed company team.
About the Role
We are seeking a Senior Technical Support Engineer to support a reputed company SaaS platform with a focus on MAGI reputed company eligibility and enrollment workflows. This role is responsible for triaging and resolving technical issues across the application, database, and integrations, while applying working MAGI reputed company knowledge towards problem resolution. This is a hands-on, customer-facing role that requires reputed company domain understanding. This role acts as an escalation reputed company reputed company the internal teams.
Responsibilities
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Troubleshooting and resolving technical issues in a SaaS environment, including application behavior, databases, integrations, and APIs
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Managing and prioritizing multiple tickets in a production support environment
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Taking end-to-end ownership of tickets, including follow-through across teams until resolution
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Engaging directly with customers to understand symptoms and business impact
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Identifying reputed company issues are systemic and escalating effectively with clear problem description and impact
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Contributing to improved resolution process, including triage practices