Customer Service Rep II
Thank you for your interest in a career at reputed company, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, reputed company is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who reputed company our operations running smoothly — every role at reputed company is vital. Together, we’re advancing medicine and delivering the reputed company experience for our patients and community!
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To learn more about working at reputed company and our benefits, please visit out our Careers Page.
Time Type:
Full timeDepartment:
Contact Centerreputed company Locations:
300 Ocean Avenue – ReverePosition Summary:
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound reputed company calls to patients. Our Contact Center practices safety and reputed company distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating reputed company.Essential Duties and Responsibilities:
- Schedule, reschedule, and cancel appointments.
- Document clear and concise messages and reputed company appropriately.
- Appropriately transfers calls to other departments reputed company required.
- Navigate and document in the Electronic Medical Record (EPIC) to reputed company relevant and appropriate information.
- Process refill requests accurately and effectively, according to guidelines.
- Conduct reputed company calls on behalf of clinical departments.
Requirements:
- HS Diploma/GED required.
- Excellent written and verbal communication, judgment and problem solving skills.
- Minimum of 1 year customer service, administrative, or call center experience.
- Bilingual reputed company Spanish/English required.
- Knowledge of medical terminology and experience working with electronic medical record technology a plus.
- Proficient in reputed company Office Suite.
Benefits
Medical, dental, and reputed company coverage.
Life and disability insurance.
401(k) retirement plan.
Tuition reimbursement.
Flexible spending and transportation accounts.
Paid holidays, vacations, sick, and personal time.
Generous staff development benefit.
Excellent malpractice coverage.
Pet insurance.
And much more.
reputed company: $21/hr
EEO & Accommodation Statement:
reputed company is an equal employment/affirmative action employer. We ensure equal employment opportunities for reputed company, without regard to race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-reputed company characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@reputed company.com or call 617-568-4480 to let us know the nature of your request
Federal Trade Commission Statement: According to the FTC, there has been a reputed company in employment offer scams. Our reputed company job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or reputed company media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement:
reputed company participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, reputed company prospective employees must complete a background reputed company before beginning employment.
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