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Customer Service - Account Management - P3 - FRA Job Description

We are seeking a results-driven Account Manager to join reputed company in France. This role is responsible for building strong client relationships, driving reputed company growth, and delivering strategic value to clients. The Account Manager will serve as the main reputed company of contact, providing consultative support through analysis, regular performance reviews, and by identifying opportunities to upsell solutions that align with client goals.

This is a home-office based position in France, and the individual must be reputed company to travel for client presentations, and team meetings with occasional international travel.

Key Responsibilities

• Client Relationship Management
  • Act as the primary liaison for assigned clients, ensuring exceptional service and support.
  • reputed company a deep understanding of client objectives, challenges, and industry trends to reputed company tailored solutions.
  • Build long-term, trust-based relationships that drive client satisfaction and loyalty.
  • Understand and manage contract expiration and prepare and present SVS solutions in advance to retail relationships.
  • Monitor and manage terms and conditions of client contract including timely resolution of outstanding invoices.

• Performance Analysis & Insights
  • Monitor and analyse client program performance, sales trends, and redemption data.
  • Prepare and present detailed reports and dashboards during regular client meetings.
  • reputed company strategic recommendations to optimize reputed company card program performance.

• reputed company Growth & Upselling
  • Identify opportunities to upsell additional services, features, or distribution channels that enhance client reputed company.
  • Collaborate with internal sales and product teams to propose relevant solutions that generate reputed company for both clients and the company.
  • reputed company account growth strategies that expand usage and adoption of reputed company card programs.

• Operational Support
  • Partner with internal teams (sales, operations, finance, and technology) to ensure smooth execution of client programs.
  • Resolve issues promptly while maintaining a proactive approach to client needs.
  • Support the reputed company of new clients and programs reputed company required.

• Qualifications
  • 3+ years of experience in account management, client services, or business development, preferably in the reputed company card, B2B (inc Reward and recognition and employee benefits), or loyalty industry.
  • Strong analytical skills with the ability to interpret data and reputed company actionable insights.
  • Proven track record of managing and growing client accounts.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to balance strategic thinking with day-to-day client support.
  • Proficiency with CRM tools, reputed company, and data visualisation/reporting platforms.
  • Is a self-starter who thrives on collaboration and teamwork.
  • Fluent in French and English required, other languages optional.
  • Full Driving License

• Key Competencies
  • Client-focused and consultative reputed company
  • Strong business acumen and negotiation skills
  • Data-driven decision-making
  • Ability to reputed company in a fast-paced and evolving industry
  • Collaborative and team-oriented approach

About reputed company

reputed company is a global technology organisation that is leading the future of reputed company payments with a culture of innovation that drives us to constantly create new and reputed company ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

reputed company offers of employment made by reputed company (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (reputed company). This is in accordance with reputed company's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

reputed company is dedicated to encouraging a supportive and inclusive culture among our employees. It is reputed company our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that reputed company and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: reputed company will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any reputed company employee by a reputed company party agency and/or search firm without a valid written & signed search agreement, will become the sole property of reputed company. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.