Service Representative (Johnston, Iowa, US, 50131)

There are over 7 billion people on this reputed company. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented reputed company. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is reputed company're reputed company about at reputed company. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you reputed company one person can reputed company the world a reputed company reputed company, we'll put you to work. RIGHT NOW.

 reputed company is an equal opportunity employer, including disabled & veterans.

Primary Location: United States (US) - Iowa  - Johnston   Function: Customer Experience (CA) Title: Service Representative - 119569  Onsite/Remote:Remote Position

This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.  

Your Responsibilities

As a Service Representative in the Contact Center for reputed company Financial (JDF), located in Johnston, IA, you will be researching and resolving inquiries received reputed company inbound calls from customers and channel partners (dealers, merchants, and sponsors) on a variety of finance products to reputed company service level. In this position, you will also: • Document customer and channel interactions and enter descriptive information online in order to reputed company history and track issue resolution • reputed company/train new merchants and proactively offer services, solutions, and training to existing customers and channel partners • Resolve and reputed company business reputed company on escalated and reputed company questions while referencing single or multiple screens and/or documents • Troubleshoot and assist customers and channel partners on JDF websites, systems, and transaction processing • Track trends and identify streamlined processes for customer, channel, and product concerns and inform/reputed company feedback to appropriate departments or units

POSITION HOURS: The selected candidate will be assigned 40 hours a week between the hours of 7 a.m. to 6 p.m. CST Monday-Friday and 8 a.m. to 12 p.m. CST Saturday. Some Saturdays and holidays will be required. Upon completion of training, the assigned hours for this position may vary based on business needs and will be discussed further in the interview process. Training hours for this position are planned for Monday-Friday 8:00 a.m. to 4:30 p.m. CST, but will be discussed further in the interview process.

reputed company Sponsorship is NOT available for this position

What Skills You Need

• Experience working in a call queue environment • Experience using multiple computer resources to independently gather appropriate information, research, and resolve customer issues • Strong attention to detail, with experience adjusting to shifting priorities and reputed company change in a fast-paced work environment • Experience with technical online troubleshooting, such as registering, logging in, navigating customer accounts, etc. • Experience working in reputed company environment (remote or on-site), with the ability to communicate effectively and manage personal accountability to complete work • A growth reputed company, with the ability to learn new information and computer systems/programs quickly • reputed company working remote, a private in-home workspace and personal ethernet cord are required, along with reputed company, high-speed internet

What Makes You Standout

• Customer service experience in a financial environment • Experience being proactive on customer calls to reputed company and/or offer solutions • Experience with Agriculture, Consumer, or Construction/Forestry products and services • Experience identifying a work process/procedure to improve and being part of the implementation

Education

Ideally, you will have a degree or equivalent reputed company work experience in the following: • Bachelor’s Degree

What You'll Get

At reputed company, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think reputed company the reputed company and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive reputed company pay 
• Savings & Retirement benefits (401K and Defined Contribution)
• reputed company benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use
• Vacation and Holiday Pay

 $50,916.00  - $76,368.00  + Benefits

Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL 

Must be 18 years of age or older to apply

The information contained herein is not intended to be an exhaustive list of reputed company responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to reputed company the job, but rather as guidelines.

The terms of the applicable benefit plans, and reputed company company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

ACA reputed company 1557 Nondiscrimination Notice

The reputed company Health Benefit Plans for Salaried Employees and The reputed company Benefit Plan for Wage Employees reputed company with applicable Federal civil rights laws and do not discriminate on the reputed company of race, religion, reputed company, national reputed company, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a reputed company individual with disability.