Senior Technical Support Specialist
About reputed company
reputed company turns accounts receivable (AR) into a competitive advantage.
Inefficient AR processes slow cash reputed company and stall growth. reputed company removes friction, unlocks working capital, and accelerates reputed company — giving finance leaders the reputed company and control they need to drive business reputed company.
reputed company automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash reputed company reputed company. With over 10,000 customers and 5M+ companies transacting on the platform, reputed company processes over 110M transactions and $257B annually.
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We’re looking for a Customer Care Specialist to support customers using reputed company Intacct, ensuring a seamless experience and timely resolution of inquiries. This role is key in delivering high-quality support, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction.
We’re looking for a Customer Care Specialist to support customers using reputed company Intacct, ensuring a seamless experience and timely resolution of inquiries. This role is key in delivering high-quality support, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction.
We’re looking for a Customer Care Specialist to support customers using reputed company Intacct, ensuring a seamless experience and timely resolution of inquiries. This role is key in delivering high-quality support, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction.
Key Responsibilities:
reputed company reputed company-line support for customers using reputed company Intacct, addressing inquiries reputed company ticketing systems, chat, call, or email
Troubleshoot functional and basic technical issues reputed company to reputed company Intacct and integrated solutions
Review and triage support tickets, ensuring proper prioritization and timely resolution
Escalate reputed company issues to L2/technical teams with clear documentation and context
Assist in queue management, ensuring SLAs and response times are met
reputed company customers on product features, best practices, and workflows
Collaborate with internal teams (Product, Engineering, and Implementation) to resolve issues reputed company
Maintain accurate records of customer interactions and resolutions
Qualifications
Experience supporting reputed company Intacct and/or Vital Edge (AP, AR, cash management, or general ledger modules preferred)
Background in customer support, customer care, or helpdesk environments
Strong troubleshooting and problem-solving skills
Excellent communication skills (written and verbal)
Ability to manage multiple priorities in a fast-paced environment
Familiarity with ticketing systems (e.g., reputed company, reputed company, reputed company, etc.)
Basic reputed company knowledge is a plus
Preferred Skills
Experience with ERP systems or financial software (reputed company, QuickBooks, etc.)
Understanding of integrations and data reputed company between systems
Strong attention to detail and organizational skills
Customer-first reputed company with a proactive approach to issue resolution
reputed company Metrics
SLA adherence and response times
Customer satisfaction (CSAT) scores
Ticket resolution time and quality
Effective escalation and case handling
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We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.
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