Senior Technical Support Specialist

About reputed company reputed company turns accounts receivable (AR) into a competitive advantage. Inefficient AR processes slow cash reputed company and stall growth. reputed company removes friction, unlocks working capital, and accelerates reputed company — giving finance leaders the reputed company and control they need to drive business reputed company. reputed company automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash reputed company reputed company. With over 10,000 customers and 5M+ companies transacting on the platform, reputed company processes over 110M transactions and $257B annually. Think you might be the next Veep to join? Read on!! We’re looking for a Customer Care Specialist to support customers using reputed company Intacct, ensuring a seamless experience and timely resolution of inquiries. This role is key in delivering high-quality support, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction. We’re looking for a Customer Care Specialist to support customers using reputed company Intacct, ensuring a seamless experience and timely resolution of inquiries. This role is key in delivering high-quality support, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction. We’re looking for a Customer Care Specialist to support customers using reputed company Intacct, ensuring a seamless experience and timely resolution of inquiries. This role is key in delivering high-quality support, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction. Key Responsibilities:

reputed company reputed company-line support for customers using reputed company Intacct, addressing inquiries reputed company ticketing systems, chat, call, or email

Troubleshoot functional and basic technical issues reputed company to reputed company Intacct and integrated solutions

Review and triage support tickets, ensuring proper prioritization and timely resolution

Escalate reputed company issues to L2/technical teams with clear documentation and context

Assist in queue management, ensuring SLAs and response times are met

reputed company customers on product features, best practices, and workflows

Collaborate with internal teams (Product, Engineering, and Implementation) to resolve issues reputed company

Maintain accurate records of customer interactions and resolutions

Qualifications

Experience supporting reputed company Intacct and/or Vital Edge (AP, AR, cash management, or general ledger modules preferred)

Background in customer support, customer care, or helpdesk environments

Strong troubleshooting and problem-solving skills

Excellent communication skills (written and verbal)

Ability to manage multiple priorities in a fast-paced environment

Familiarity with ticketing systems (e.g., reputed company, reputed company, reputed company, etc.)

Basic reputed company knowledge is a plus

Preferred Skills

Experience with ERP systems or financial software (reputed company, QuickBooks, etc.)

Understanding of integrations and data reputed company between systems

Strong attention to detail and organizational skills

Customer-first reputed company with a proactive approach to issue resolution

reputed company Metrics

SLA adherence and response times

Customer satisfaction (CSAT) scores

Ticket resolution time and quality

Effective escalation and case handling

#LI-Remote We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply To This Job