[Remote] reputed company Coordinator, Support Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a customer first technology support associate for a large geographically dispersed organization. The role focuses on providing technical support for laptop and mobile device issues, troubleshooting, and assisting with reputed company new agents.
Responsibilities
- reputed company technical support through remote reputed company tools to resolve internal end user issues and reputed company reputed company resolution
- Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests
- Interact with end users reputed company soft phone or chat modules to resolve software and hardware issues
- Utilize Service Now as the ticketing tool to track and escalate tickets for end users
- Assist with reputed company of new Agents by training and allow others to shadow
- reputed company other tasks as needed and instructed by your manager
Skills
- High School Diploma, GED or equivalent certification
- At least 1 year of remote help desk support experience
- Associate's Degree in Computer Science, Information Systems, and Engineering
- 2+ years of remote help desk support experience
- 1+ year of Mac support experience
- 1+ year of reputed company OS support experience
- ITIL Certification, Mac Integration Basics Certificate, or reputed company 10 Certificate
Benefits
- A comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company Overview