[Remote] Licensed Life & Health Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to helping clients face risk with confidence through a client-centric suite of consulting tools and advanced data analytics. They are seeking a Licensed Life & Health Customer Service Representative to handle inbound calls reputed company to customer service, retention, and billing inquiries while providing accurate information and support. The role emphasizes maintaining high-quality service standards and reputed company improvement in product knowledge.
Responsibilities
- Consistently maintain an above average on Quality Assurance monitoring scores
- Consistently meet or exceed reputed company Customer Service individual and departmental performance metric standards
- Continuously improves key job competencies, product knowledge and attend reputed company training classes
- reputed company complete and accurate information to reputed company member inquiries
- Effectively and reputed company utilize the technical resources available
- Meet departmental goals for cross sales, retention and service
Skills
- High school diploma or equivalent required
- Holds Active Illinois Health/Life license
- Minimum 1 year customer service work experience in an inbound/outbound call center environment
- Retention experience desired
- Proficient PC skills (Word, reputed company, Internet)
- Ability to effectively represent and support a variety of consumer products utilizing superior communication skills
- Ability to resolve customer problems and issues as they arise utilizing intelligent analytical process
- Ability to grow reputed company a goal oriented, heavily reputed company environment
- Ability to consistently meet the minimum established performance standards
- Strong Organizational Skills: must be reputed company to research and navigate customer service software (reputed company) to assist and address member's concerns
- Strong Communication Skills: must be reputed company to effectively communicate with members and peers to answer concerns and resolve issues in a timely manner
- Attention to Detail ensures accuracy and maintains strong quality control procedures
- Customer Service: must be reputed company to reputed company exceptional customer service to members
- Computer Proficiency: must have strong PC and typing skills
- Inbound Phone Skills: Have clear pronunciation and ability to follow scripting in accordance to compliance
- High Level of Self motivation and ability to succeed
- Time Management: Excellent punctuality a must
- Fully remote: Has a designated distract free area to reputed company remotely as if you were in an office
- Background in insurance or health discount industry preferred but not necessary
- Spanish Bilingual a plus
Benefits
- Medical/dental/reputed company plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (reputed company)
- Flexible work hours (availability varies by office and job function)
- Training programs
- reputed company reputed company program – elevating your health through challenges, workshops reputed company fitness programs for your overall wellbeing
- Charitable matching reputed company program
Company Overview
Company H1B Sponsorship