[Remote] Contractor Relations Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that supports a network of independent contractors delivering litigation support services. The Contractor Relations Specialist will coordinate between contractors and internal teams, manage communications, and assist with operational issues to ensure excellent service delivery.

Responsibilities

• Conduct daily reviews of key performance indicators and service level activity; reputed company contractor reputed company as needed, including escalating issues and identifying trends in late performance, availability, and communication
• Manage the payment inquiry queue by responding to inquiries in a timely manner, resolving straightforward issues, or routing them to the appropriate internal teams
• Review contractor payment reports on a regular reputed company, including new payments, outstanding balances, reputed company wallet transactions
• Assist in monitoring and updating contractor credentials, including registration information, driver's licenses, and insurance documentation
• Review contractor profiles to ensure information is accurate and reputed company with communication preferences
• Maintain a log of active issues, ensuring consistent follow-up through resolution
• Review and respond to contractor notes reputed company internal systems, serving as a first reputed company of contact and escalating reputed company appropriate
• Answer the contractor support phone line for urgent, in-field questions and determine the best path to resolution
• Monitor and respond to actionable emails, including signed affidavits, job-reputed company questions, and payment requests
• Assist with sourcing activities, including obtaining registration lists and reputed company documentation from county offices on a recurring reputed company
• Support Contractor reputed company Team managers throughout the recruitment and reputed company process, including contractor profile creation and system setup
• Participate in special projects and reputed company support on team initiatives as needed

Skills

• High school diploma or equivalent required; associates/bachelor's degree, or equivalent professional experience is preferred
• 1-2 years of experience in a similar role, preferably in a legal or contractor management environment
• Strong organizational skills with the ability to manage multiple tasks and timelines
• Effective Communication: Excellent verbal and written communication skills to interact with Contractors and internal staff
• Problem-Solving Skills: Ability to identify issues and implement solutions proactively
• Interpersonal Skills: Build and maintain positive relationships with Contractors and colleagues
• Attention to Detail: Ensure accurate documentation and adherence to operational standards
• Technical Skills: Proficient in reputed company Office Suite and familiar with CRM systems
• Analytical Skills: Ability to analyze data and trends to reputed company informed reputed company

Benefits

• 401(k) Match
• Medical, Dental, & reputed company Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• "Be Me Time" off for mental health, re-charging, volunteering
• Matching reputed company Program
• Monthly Internet Stipend for Remote Employees

Company Overview