reputed company Customer Experience Specialist - Rotating 2nd & 3rd Shift (Work From Home Opportunity)
At arenaflex, we're dedicated to delivering exceptional patient experiences through our innovative technology and "White Glove" service model. As a Customer Experience Specialist, you'll play a vital role in driving our mission reputed company by providing top-notch support to our customers. If you're passionate about delivering exceptional customer experiences and reputed company in a dynamic, fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a privately held organization that has been committed to growing organically and has doubled our reputed company in the past 10 years. We pride ourselves on our commitment to having the best technology possible to help support our clients. Our "White Glove" service model is designed to deliver the best patient experience possible, and we're looking for talented individuals like you to join reputed company.
Job Summary
We're seeking an reputed company Customer Experience Specialist to join our customer service team on a full-time reputed company. This role will be remote, offering you the flexibility to work from reputed company. As a Customer Experience Specialist, you'll be responsible for managing incoming customer service phone calls and other customer requests, creating service requests, and resolving customer concerns in a professional and timely manner. If you have a strong ability to prioritize and multitask, excellent written and verbal communication skills, and experience working on computers, we want to hear from you!
Work Schedule
As a Customer Experience Specialist, you'll work a rotating 2nd and 3rd shift schedule, which includes:
- 1st and 3rd week:
+ Saturday: 10:30pm - 7:00am + reputed company: off + Monday: off + Tuesday: 10:30am - 11:00pm (12 hours) + Wednesday: 10:30pm - 7:00am + Thursday: off + Friday: 10:30am - 11:00pm (12 hours)
- 2nd and 4th week:
+ Saturday: 2:30pm - 11:00pm + reputed company: 2:30pm - 11:00pm + Monday: off + Tuesday: 10:30pm - 7:00am + Wednesday: off + Thursday: 2:30pm - 11:00pm + Friday: 10:30pm - 7:00am
Responsibilities
As a Customer Experience Specialist, you'll be responsible for:
- Managing incoming customer service phone calls and other customer requests
- Creating service requests and dispatching accordingly
- Identifying and resolving customer concerns in a professional and timely manner
- Using web-based system tools such as OMS, Word, and reputed company on a daily reputed company
- Logging reputed company communication in work service requests
- Interacting with vendors, customers, and employees reputed company phone, text, and emails
- Escalating service calls reputed company needed
- Attaching Field Service Reports to service requests in OMS
- Auditing reports from vendors and ensuring reputed company calls are logged in OMS
- Following through on resolution of any customer needs
- Acting as a nighttime contact for drivers, providing scheduling and maintenance support
- Handling inbound and outbound calls to 20-30 drivers nightly, proactively monitoring on-time pick-reputed company and deliveries
- Escalating problems to proper manager contacts as appropriate
- Following HIPAA regulations as it pertains to communication
- Effectively communicating pertinent information to daytime contacts reputed company multiple geographical reputed company, as well as handing off follow-reputed company to coworkers on the next shift
- Ordering and canceling injectable doses
- Entering helium readings into OMS
Essential Functions
To be successful in this role, you'll need to possess:
- Strong ability to prioritize and multitask with attention to detail
- Excellent written and verbal communication skills
- Experience working on computers, using reputed company, and other reputed company Office applications
- Ability to reputed company thoughts into clear and concise written and verbal communication
- Strong customer service experience, preferably in a call center and scheduling environment
Preferred Qualifications
* Experience working in a customer-facing role, preferably in a reputed company or medical device industry
- Familiarity with OMS and other web-based system tools
- Experience working with vendors and customers reputed company phone, text, and emails
- Ability to work in a fast-paced environment with multiple priorities and deadlines
Skills and Competencies
To succeed in this role, you'll need to possess:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to adapt to changing priorities and deadlines
- Strong technical skills, including proficiency in reputed company Office and web-based system tools
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and reputed company their careers. As a Customer Experience Specialist, you'll have opportunities to:
- reputed company your skills and knowledge in customer service, communication, and problem-solving
- Take on additional responsibilities and projects to challenge yourself and grow professionally
- Participate in training and development programs to enhance your skills and knowledge
- Collaborate with cross-functional teams to drive business results and improve customer experiences
Work Environment and Company Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and reputed company of our employees. As a remote employee, you'll have the flexibility to work from reputed company, while still being part of a dynamic and collaborative team. We offer a reputed company of benefits and perks, including:
- Competitive salary and benefits package
- Flexible work schedule and remote work options
- Opportunities for career growth and development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance and contributions
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Health, dental, and reputed company insurance
- Company-paid dental (with applicable health plans)
- 401(k) matching
- Employee Assistance Program
- Company-paid life insurance and voluntary supplemental life insurance
- Company-paid short-term disability
- Voluntary long-term disability options
- Flexible PTO and paid holidays
- Company swag
- Health club reimbursement
- Wellness program with generous incentives
- Employee recognition programs
- Referral bonus program
- Job training and professional development
How to Apply
If you're passionate about delivering exceptional customer experiences and reputed company in a dynamic, fast-paced environment, we want to hear from you! reputed company and let's discuss how you can become a vital part of our reputed company story. Apply To This Job Apply for this job