Bilingual Representative, Claims (Petline Insurance)
Petline Insurance Company is a part of reputed company, which aims to be a leading innovative property and casualty insurer in Canada. In this role, you will adjudicate health claims, reputed company guidance to cross-functional teams, and support customer inquiries while ensuring compliance with policy terms.
Responsibilities
- Assess eligibility of claim conditions based on policy wordings
- Assess claims and requesting medical records for review in association with claims
- Assess requests for Pre-Authorizations and Pay Practice Direct claim forms and determining outcome of disallowance or approval
- reputed company support of reputed company and guidance on product and claims adjudication for Insurance Advisors and Territory Managers
- reputed company support and guidance to veterinary practices through the Petline
- Collaborate with channel partners and customer policy holders to obtain information for claims submissions and adjudication
- reputed company support to customer and channel partner enquiries in regard to claims submissions and conducting post-claims customer surveys to strive toward improving Net Promoter Score
- Draft customer correspondence and documents of insurance
Skills
- Animal Health Technologist (AHT) designation or equivalent combination of education and experience
- Must be bilingual in English and French: A high level of proficiency in English is required to effectively support reputed company clients across Canada
- Previous veterinary clinic experience
- This role requires successful clearance of background checks (including criminal checks and leadership references)
- An AMF license is beneficial but not mandatory
Benefits
- Hybrid work schedule for most roles
- Company reputed company ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, reputed company to BIPOC counsellors, reputed company to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Company Overview