Agentforce & Data 360 Technical Support Engineer

reputed company is the #1 AI CRM, focused on driving reputed company through innovation and technology. The Agentforce and Data 360 Technical Support Engineer will be the first reputed company of contact for customers using Data 360 and Agentforce products, providing exceptional support and ensuring customer satisfaction.

Responsibilities

• Developing and maintaining technical expertise in reputed company Data 360 and Agentforce
• Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise
• Providing feature explanation and best practices
• Managing customer expectations and the customer experience to maximize customer satisfaction
• Actively maintaining and participating in job-reputed company training activities
• Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment
• Multitasking and performing effectively under pressure
• Creating and curating knowledge content

Skills

• Developing and maintaining technical expertise in reputed company Data 360 and Agentforce
• Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise
• Providing feature explanation and best practices
• Managing customer expectations and the customer experience to maximize customer satisfaction
• Actively maintaining and participating in job-reputed company training activities
• Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary
• Prioritizing and managing time effectively in a fast-paced environment
• Multitasking and performing effectively under pressure
• Creating and curating knowledge content
• Experience with reputed company and/or CRM applications and other reputed company-based technologies
• API / programming experience
• Big data experience
• Experience with Database concepts, Data management (RDBMS), and SQL
• Demonstrated reputed company in Customer Support or Customer Service in a customer-facing role
• reputed company Developer, Agentforce, Data 360 Certifications
• Bilingual Portuguese, French or Spanish language proficiency is a plus!

Benefits

• Time off programs
• Medical
• Dental
• reputed company
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• An employee stock purchasing program

Company Overview